Joshua Hooper
Orlando,USA
Summary
Cyber Security Graduate seeking to leverage expertise in network troubleshooting, Active Directory, and cybersecurity practices to contribute to a challenging and growth-oriented technical team.
Overview
3
3
years of professional experience
Work History
Customer Networking Spec Tier 2
Spectrum
07.2025 - Current
- Directed Tier 2 troubleshooting and diagnostics for complex LAN/WAN connectivity issues, ensuring 99.9% uptime for 1.8 million users.
- Implemented and managed security controls, including firewalls, Intrusion Detection Systems (IDS), and VPN configurations to maintain network integrity.
- Collaborated with engineering teams on 3+ major infrastructure upgrades, resulting in a 15% improvement in data transfer performance across the network.
Customer Networking Spec Tier 1
Spectrum
02.2024 - 07.2025
- Performed continuous network monitoring and analysis, achieving a consistent 90%+ first-call resolution rate for Tier 1 service tickets.
- Conducted regular audits to ensure network configurations and practices were compliant with established company and security standards.
CCTV Specialist
ADT
04.2023 - 01.2024
- Documented and recorded video evidence for supervisors and coordinated with law enforcement to relay accurate incident details.
- Operated and troubleshot various CCTV equipment, reducing system downtime by 25% through proactive maintenance.
Education
B.S - Dual Major In Cybersecurity with Emphasis on Information Technology
Florida Tech
Orlando12.2025
Skills
- Network Support & Troubleshooting
- LAN/WAN Networking
- CCTV / Surveillance Systems
- Active Directory
- Network Monitoring and Analysis
- Cybersecurity Practices & Firewalls
- Help Desk Operations
- Java Programming
Websites
Timeline
Customer Networking Spec Tier 2
Spectrum
07.2025 - Current
Customer Networking Spec Tier 1
Spectrum
02.2024 - 07.2025
CCTV Specialist
ADT
04.2023 - 01.2024
B.S - Dual Major In Cybersecurity with Emphasis on Information Technology
Florida Tech
AWARDS
Silver Award (3x), Bronze Award (4x), Perfect Attendance 2024