MARCOS HUERTA-PACHECO
San Antonio
Summary
Motivated leader and problem solver with strong team-building and client relations skills. Proven ability to assume leadership roles and effectively implement strategies that enhance project execution and safety standards. Focused on leveraging training, performance monitoring, and morale-building initiatives to boost employee engagement and productivity, ensuring that projects are completed efficiently and on time.
Overview
15
15
years of professional experience
Work History
Field Operations Supervisor
Spectrum
08.2022 - Current
- Supervise a team of technicians to meet customer expectations, technical quality and safety standards, and employee productivity.
- Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction.
- Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback.
- Managed multiple, complex, large fiber small business (SMB) and enterprise construction projects. Also coordinate advanced projects that repair, maintain, or build Hybrid Fiber Coaxial (HFC) and Fiber to the home (FTTH) architectures.
- I assisted in walkouts, design, funding, permits and construction projects in an informal and advisory manner.
- Have a core knowledge in reading blueprints and site plans to support installation, troubleshooting, and quality control.
Field Technician TQA
Spectrum
09.2014 - 08.2022
- With limited supervision, verify that the premise wiring & services meet all company installation & service specifications for residential & SMB commercial customers
- Perform basic-complex installation, troubleshooting & repair of video, internet, telephone services from tap to CPE or other demark locations for residential & SMB customers
- Perform quality control inspections by reviewing work completed by contract & in-house technicians
- Provide exceptional service to customers as well as their technical representatives, ensuring that Charter services interface as expected with business systems
- Have have advanced experience in fiber installation, splicing, and trouble shooting
Yard Agent
Copart Auto Auctions
07.2014 - 09.2014
- Cleaned and lubricated vehicles, machinery, and equipment.
- Checked fluid levels and diagnosed if the vehicle had issues that were mechanical or cosmetic.
- Take photos and upload onto company website and come up with accurate vehicle descriptions.
- Provide customer service to clients with information regarding purchase of vehicles or their functionality.
Owner/Operator
Huerta Landscaping Services
07.2010 - 07.2014
- Confer with clients to determine design needs Survey and assess designated sites and develop designs taking into consideration landscape features, buildings, climate, future usage and other aspects Prepare or oversee the preparation of detailed drawings for sites, including features such as trees, shrubs, gardens, lighting, walkways, patios, decks, benches, fences, retaining walls and fountains Manage and supervise landscape construction work with 4 other employees working under me.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX01.2010
Skills
- Professional communication
- Self-motivated
- Knowledge of industry best practices
- Troubleshooting and diagnostics
- Fluent in Spanish
- Project management
- Critical thinking
- Powerpoint presentations
- MS word, excel, and outlook
Timeline
Field Operations Supervisor
Spectrum
08.2022 - Current
Field Technician TQA
Spectrum
09.2014 - 08.2022
Yard Agent
Copart Auto Auctions
07.2014 - 09.2014
Owner/Operator
Huerta Landscaping Services
07.2010 - 07.2014
High School Diploma -
Theodore Roosevelt High School