Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Seth York

LaRue,Texas

Summary

Experienced Field Operations Supervisor with a strong focus on process optimization and problem-solving. Dedicated to streamlining operations and ensuring customer satisfaction. Proven track record in planning, decision-making, and project management. Demonstrated expertise in evaluating, managing, and improving operations in the communications and fiber optics industry. Reliable and industrious leader with 25 years of experience.

Overview

18
18
years of professional experience

Work History

Field Operations Supervisor

Olmecs/ASC Communications
01.2024 - Current
  • Train and mentor field staff, ensuring staff have the necessary skills and knowledge to complete their tasks
  • Manage and oversee the onsite operations and workforce
  • Coordinate FTTH installations ensuring that all OSHA safety protocols are followed
  • Inspect and review the work done by the team to guarantee it meets the quality, safety, and compliance standards
  • Provide daily reports to higher management about progress, issues, and proposed solutions
  • Manage resources effectively, ensuring that all necessary materials and equipment are available when needed
  • Resolve any field issues or disputes that arise, implementing corrective actions when necessary
  • Ensure the smooth execution of tasks and adherence to safety and quality standards.

Business & Residential Technician

ETEX Fiber
09.2022 - 01.2024
  • Install, troubleshoot, and maintained fiber optic systems
  • Performing end-to-end testing of fiber optic lines to ensure their functionality
  • Read and interpreted network installation blueprints and schematics
  • Splicing fiber optic cables, including both fusion splicing and mechanical splicing
  • Document and reported on completed installation and repair jobs while maintaining accurate records
  • Inspected fiber routes and rectify any faults detected
  • Conducted regular maintenance checks on existing fiber optic networks
  • Provided technical support during the design of simple and complex telecom networks
  • Work with clients to determine communication needs and develop installation plans.

Outside Plant Supervisor

KGPCo
03.2022 - 09.2022
  • Help establish and maintain a standard for equipping technicians with tools and test sets
  • Manage the company tools and test set inventory and quickly address 'loss' issues
  • Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
  • Manage workplace safety and provide safety training to employees as required
  • Assure that all technicians exhibit a 'customer friendly' attitude to deliver an excellent customer experience.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Field Technician

Hill Country Telephone Company
08.2020 - 03.2022
  • Installed and repaired fiber optic systems and ensure that staff work properly
  • Test newly installed or relocated cables according to established procedures
  • Identified and fixed defects in fiber optic products or services
  • Read, create, and maintained splicing schematics and diagrams
  • Maintained proper inventory of spare parts and tools, and ensured all equipment was in working order
  • Performed optical continuity and conformance testing
  • Maintained test and service reports for all fiber optic equipment
  • Trained customers and other employees on how to use and maintain fiber optic systems
  • Adhered to all applicable safety procedures and standards during installation and maintenance work.

Customer Service Technician

Windstream Communications
11.2006 - 08.2020
  • Installed, maintained, and repaired business and residential customer telephone
  • Completed wiring and internet services, outside plant, and special circuits according to specifications
  • Communicated with customers regarding installation needs and repair
  • Recommend products and services that resolve their communications needs
  • Safely operated and maintained clean and organized company service vehicle.

Education

Some College (No Degree) - General Studys

Tyler Jr. College
Tyler, TX

High School Diploma -

Tyler Christian Fellowship
Tyler, TX
01.1996

Skills

  • Problem solving
  • Communication
  • Leadership
  • Customer relationship development
  • Project Leadership
  • Team Supervision
  • Staff recruitment
  • Excellent Communication
  • Worker Supervision

Timeline

Field Operations Supervisor

Olmecs/ASC Communications
01.2024 - Current

Business & Residential Technician

ETEX Fiber
09.2022 - 01.2024

Outside Plant Supervisor

KGPCo
03.2022 - 09.2022

Field Technician

Hill Country Telephone Company
08.2020 - 03.2022

Customer Service Technician

Windstream Communications
11.2006 - 08.2020

Some College (No Degree) - General Studys

Tyler Jr. College

High School Diploma -

Tyler Christian Fellowship
Seth York