Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DUKE ADJEI

San Antonio,TX

Summary

Dependable Technical Support with 3 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Etech Global Services Inc
San Antonio, TX
03.2021 - 04.2024
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Customer Service Representative

Alorica
San Antonio, TX
04.2018 - 05.2020
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Set up and activated customer accounts.

Assembly Line Worker

Toyota Motor Manufacturing
San Antonio, TX
07.2015 - 08.2018
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.

Education

Associate of Applied Science - Information Security Analyst

Northwest Vista College
San Antonio, TX
05-2024

High School Diploma -

Holmes High School
San Antonio, TX
06-2017

Skills

  • Technical Support
  • Customer Service
  • Remote Support
  • Complaint resolution
  • Account updating
  • Issue Troubleshooting
  • LAN/WAN
  • Microsoft Outlook
  • Data Entry
  • Documentation
  • Critical Thinking

Languages

English
Native/ Bilingual

Timeline

Technical Support Representative

Etech Global Services Inc
03.2021 - 04.2024

Customer Service Representative

Alorica
04.2018 - 05.2020

Assembly Line Worker

Toyota Motor Manufacturing
07.2015 - 08.2018

Associate of Applied Science - Information Security Analyst

Northwest Vista College

High School Diploma -

Holmes High School
DUKE ADJEI