Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Dukens Antoine

Hamilton,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance USA
Boca Raton , FL USA
01.2004 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Also work with the escalation department in case an issue need escalation.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Networking And Computer Installation - Computer Networking

Chubb Institute of Jersey City
09-2002

High School Diploma -

Jersey City Adult Ed Program
Adult Ed
01-2000

Skills

  • Product Knowledge
  • Data Entry
  • Call Management
  • Consultative Sales
  • Complaint resolution
  • Information Security

Certification

  • I received my certificate with the Chubb institute in 2001.

Languages

French
Professional
Creole
Professional

Affiliations

  • As a christian, I am fully vested in church activities as a treasury secretary and song leader.

Timeline

Customer Service Representative

Teleperformance USA
01.2004 - Current

Networking And Computer Installation - Computer Networking

Chubb Institute of Jersey City

High School Diploma -

Jersey City Adult Ed Program

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Dukens Antoine