Summary
Overview
Work History
Education
Skills
Languages
Social Link
Timeline
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Dula Beyene

Herndon,VA

Summary

Dynamic IT enthusiast with hands-on experience at Ambo University, excelling in data analysis and system troubleshooting. Successfully taught high school students essential computer skills while promoting customer satisfaction through effective problem resolution. Proven ability in project management and technical support, driving impactful results in diverse tech environments.

Overview

1
1
year of professional experience

Work History

Volunteer, Local Tech Workshop

Ambo University
02.2014 - 03.2015
  • Taught basic computer skills and internet use to high school students.
  • Helped students understand email, Microsoft Word, and online safety.
  • Operated specialized diagnostic tools used to identify system faults.

IT Club Member

Ambo University
01.2014 - 03.2015
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Science - Management Information Systems

UMGC
3501 University Boulevard East, Adelphi, MD 20783
12.2024

Skills

  • Data analysis
  • Software testing
  • System troubleshooting
  • Technical support
  • Project management
  • Customer service
  • Software development
  • Problem solving
  • Team collaboration

Languages

English: Full Professional
Amharic: Full Professional
Afan Oromo: Native/ Bilingual

Social Link

www.linkedin.com/in/dul-beye

Timeline

Volunteer, Local Tech Workshop

Ambo University
02.2014 - 03.2015

IT Club Member

Ambo University
01.2014 - 03.2015

Bachelor of Science - Management Information Systems

UMGC

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