Summary
Overview
Work History
Education
Skills
Timeline
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Dulce Castillo

FC Associate
Fort Worth

Summary

Results-driven professional with a proven track record at Amazon, enhancing operational efficiency through data analysis and process optimization. Skilled in technical troubleshooting and leadership, I successfully reduced processing time by 10% while mentoring teams to achieve high performance and customer satisfaction. Committed to continuous improvement and effective communication.

Overview

9
9
years of professional experience

Work History

Problem Solver/Process Guide

Amazon
09.2019 - Current
  • Use data analysis tools(Rodeo, FcResearch) to improve operational efficiency by 15%
  • Enhanced outbound logistics, reducing processing time by 10%
  • Supervised teams, provided mentorship and problem-solving strategies to improve performance
  • Ensured process accuracy and customer satisfaction through direct engagement and troubleshooting

Material Handler

UPS
04.2016 - 03.2019
  • Managed inventory tracking using handheld scanners, improving sorting accuracy by 20%
  • Ensured compliance with quality control protocols to maintain efficiency
  • Verified documentation and package conditions, ensuring adherence to quality assurance standards

Education

Bachelor of Science - Cybersecurity & Information Assurance

Western Governors University
Salt Lake City, UT
05.2001 -

Skills

  • Cybersecurity fundamentals
  • Data Analysis & Process Optimization
  • System Administration Basics
  • Strong verbal & Written Communication
  • Time management
  • Continuous improvement
  • Technical Troubleshooting & Problem Resolution
  • Leadership & Team Collaboration
  • Task prioritization

Timeline

Problem Solver/Process Guide

Amazon
09.2019 - Current

Material Handler

UPS
04.2016 - 03.2019

Bachelor of Science - Cybersecurity & Information Assurance

Western Governors University
05.2001 -

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