Miguel Rosas Valencia
Dallas,TX
Summary
Reliable and proactive Process Guide with experience supporting daily warehouse operations, leading associates on the floor, and ensuring productivity, safety, and quality standards are met. Trusted to train and mentor new Process Assistants and Problem Solvers, assist with problem-solving in real time, and communicate effectively with management and team members in a fast-paced environment. Strong knowledge of Hazardous Waste management according to Resource Recovery and Conservation guidelines gained through completing multiple projects in a risk management environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Problem Solver/ Process Guide
Amazon
10.2021 - Current
- Served as a Process Guide supporting daily warehouse operations and assisting associates in meeting productivity and quality goals.
- Supported management by identifying process gaps and suggesting operational improvements.
- Trained and supported a newly promoted Process Assistant, providing guidance on daily operations, associate engagement, and problem-solving on the floor.
- Monitored workflow and communicated priorities to ensure efficient task execution.
- Provided on-the-floor leadership, coaching team members and addressing real-time operational issues.
- Insisted on the Highest of Standards by pulling orders efficiently to meet high productivity demands, achieving a ranking in the top 1% of associates.
- Oversaw a group of 16 associates to complete a project by allocating them in appropriate areas to complete tasks an efficient manner
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Practiced Bias for Action as a problem solver by improving time management to ensure CPTs are completed on schedule.
- Deliver Results by processing 2,100 pounds of Hazardous Waste and Donations, reducing the backlog in the Regulated waste area by 25% within 90 days.
- Delivered approximately 45 quality coaching sessions to associates addressing the challenges they may encounter in their tasks over a 180-day period.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05.2012
Skills
Leadership Coaching
Waste and Donation Module Training
Adaptability in Fast-Paced Environments
Productivity & Quality Focus
Standard Work Adherence
Floor Leadership & Associate Support
Performance Monitoring
Problem-Solving in Real Time
Hazardous Material Disposal
Warehouse Safety
Inventory Auditing
RCRA Authorized
DOT Hazardous Waste Shipper
Excellent Communication
Microsoft Office
Occupational Health and Safety Regulations Adherence
Risk Mitigation
Certification
- RCRA Authorized Training
- DOT Hazardous Waste Shipper Training
- Basic Spill Response
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Problem Solver/ Process Guide
Amazon
10.2021 - Current
High School Diploma -
Thomas Jefferson High School