Dulce De La Torre
Tustin,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Hoag Memorial Hospital
Irvine
04.2025 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- 57&58 Restocking fridges & organizing shelves in cafeteria. Organizing fridges accordingly to the fridge manual and making sure FIFO was being used during this process.
- Worked in dual roles of barista and cashier at Starbucks making coffees and cashing out customers.
- Cafeteria cashier position 71 &72 Assisted customers with their orders, cash handling & keeping the cafeteria clean by following all guidelines from hospital
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Server
Chili's Restaurant
Orange, California
03.2022 - Current
- Getting customers in a positive & timely matter
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared drinks according to standard recipes.
- Working in a fast pace environment
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
Shift Manager
Del Taco
Tustin, California
07.2020 - 04.2022
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Kept records of employees' attendance and working hours for accurate calculation
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
Cosmetics -
Paul Mitchell The School
Costa Mesa, CA06-2024
Skills
- Order delivery practices
- Team member support
- Team collaboration
- Safe food handling
- Hospitality service expertise
- Daily specials memorization
- Hostess support
Languages
Spanish
Native or Bilingual
Timeline
Food Service Worker
Hoag Memorial Hospital
04.2025 - Current
Server
Chili's Restaurant
03.2022 - Current
Shift Manager
Del Taco
07.2020 - 04.2022
Cosmetics -
Paul Mitchell The School