Dulce Gonzalez-Gamez
Las Vegas,NV
Summary
Detail-oriented and approachable Auto Body Claims Manager with a strong background in customer service, workflow management, and coordinating with insurance providers. Known for maintaining clear communication and making the claims process as smooth as possible for clients. Currently pursuing a paralegal certificate, looking to bring a strong work ethic and expanding legal knowledge to a new role.
Overview
6
6
years of professional experience
Work History
Claims Manager
Mr Flames Paint & Body
Las Vegas, NV
04.2022 - Current
- Managed claims processing workflows to enhance efficiency and accuracy.
- Trained and mentored team members on best practices in claims handling.
- Implemented process improvements that reduced claim resolution times significantly.
- Managed scheduling and communication with clients for service appointments.
- Processed insurance claims and documented repairs accurately to streamline workflow.
- Coordinated inventory management, ensuring timely procurement of necessary parts and materials.
- Trained new staff on administrative processes and software systems used in bodyshop operations.
- Maintained accurate records of customer interactions to enhance service quality and client satisfaction.
- Maintained strong relationships with insurance companies, facilitating smooth claims processing.
- Expedited turnaround times for repairs through diligent follow-up on outstanding parts orders and technician progress reports.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Dental Assistant/Front Desk Receptionist
Absolute Dental
Las Vegas, NV
09.2020 - 04.2022
- Assisted in dental procedures, ensuring patient comfort and maintaining sterile environments.
- Scheduled appointments, managing patient flow to optimize office efficiency.
- Prepared treatment rooms and sterilized instruments according to infection control protocols.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Education
Paralegal - Legal Studies
California State University San Marcos
San Marcos, CA07-2027
Register Dental Assistant - Dental Hygiene
Academy of Dental Careers
Las Vegas, NV11-2018
Skills
- Claims investigation and research
- Planning and organization
- Team motivation
- Customer service
- Multitasking
- Cross-training capabilities
- Office administration duties
- Data entry
- Excell
- Friendly, positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Manager
Mr Flames Paint & Body
04.2022 - Current
Dental Assistant/Front Desk Receptionist
Absolute Dental
09.2020 - 04.2022
Paralegal - Legal Studies
California State University San Marcos
Register Dental Assistant - Dental Hygiene
Academy of Dental Careers