Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Dulce Lopez Montiel

Los Angeles,CA

Summary

Highly motivated and enthusiastic professional with exceptional communication, negotiation, and administrative skills. Well-versed in promotion of products to meet sales goals through dedication and creative sales techniques. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Reliable, quick-paced and team oriented nature.

Overview

14
14
years of professional experience
1
1
Certification

Work History

National Sales Representative

US Global Imports/ Sonics Imports
Los Angeles, CA
11.2018 - 09.2025
  • Regularly outperformed sales expectations with successful online lead acquisition.
  • Fostered lasting client relationships, achieving a 90% customer retention rate.
  • Delivered comprehensive product knowledge to enhance customer understanding.
  • Ensured company profitability through strategic pricing negotiations.
  • Initiated customer outreach to highlight new product offerings.
  • Guided and supported junior team members by sharing expertise.
  • Demonstrated professionalism and empathy in interactions with upset customers, ensuring effective resolution of their concerns.
  • Exhibited exceptional problem-solving abilities by pinpointing root causes of persistent issues.

Children's Ministry Assistant

Pacific Crossroads Church
Santa Monica, CA
03.2016 - 07.2020
  • Implemented safety procedures to ensure a welcoming and protected environment for children.
  • Enhanced children's participation in lessons using interactive games, crafts, and discussions.
  • Assisted in planning and coordinating children's ministry events and activities.
  • Collaborated with parents and worship team to ensure effective communication and support.

Receptionist/Assistant

Gentes Law APC Law Offices of William W. Tiffany
El Monte, CA
01.2019 - 03.2020
  • Executed administrative duties including document filing, photocopying, scanning, and faxing.
  • Demonstrated professionalism in interactions with clients, opposing counsel, and court personnel.
  • Exhibited exceptional organizational skills through simultaneous task management.
  • Handled incoming calls using a multi-line phone system, ensuring efficient call routing.
  • Addressed client and third-party inquiries regarding case status updates and appointment changes promptly.
  • Demonstrated strong verbal communication skills to engage clients from various backgrounds.

Graduate Teaching Assistant

California State University, Los Angeles
Los Angeles, CA
12.2018 - 06.2019
  • Reviewed assignments and supplied valuable feedback to strengthen students' grasp of the content.
  • Assisted lead teacher in evaluating student performance and monitoring progress during the semester.
  • Ensured accuracy in documenting attendance, grades, and student presence.

Wholesale Sales Representative

Pipes 4 Less Wholesale
Los Angeles, CA
01.2012 - 11.2018
  • Resolved customer complaints quickly and effectively.
  • Followed up on sales leads to establish new accounts for wholesale orders.
  • Acquired comprehensive understanding of products and sales procedures at organization.
  • Handled cash, credit and digital payments and transactions efficiently in a fast-paced wholesale setting.
  • Managed inventory by restocking shelves and organizing products effectively.
  • Collaborated with team members to ensure smooth store operations.

Education

Master of Arts - Psychology

California State University, Los Angeles
Los Angeles, CA
06-2017

Bachelor of Arts - Psychology

California State University, Los Angeles
Los Angeles, CA
06-2015

Skills

  • Lead acquisition
  • Strategic pricing negotiations
  • Computer literacy
  • Adaptive learning
  • Persuasive communication
  • Team mentoring
  • Time management
  • Conflict resolution
  • Customer engagement
  • Multitasking Abilities
  • Interpersonal skills
  • Organizational skills
  • Reliability
  • Adaptability
  • Trustworthy
  • Analytical thinking
  • Bilingual

Languages

English
Professional
Spanish
Professional

Affiliations

  • Volunteer at local church
  • Member of Coalition for Economic Survival
  • Learning a new language(arabic)
  • Hiking and swimming

Accomplishments

  • Outstanding Oral Presentation, Selected as CSULA Delegate to the CSU Statewide Student Research Competition, California Polytechnic State University, San Luis Obispo, April 28-29, 2017] Awarded Friday Februar4, 2017, CSULA 25th Annual Student Symposium.

Certification

  • Driver's License (CA)
  • CPR Certified
  • 30-Day Substitute Teacher Permit

References

References available upon request.

Timeline

Receptionist/Assistant

Gentes Law APC Law Offices of William W. Tiffany
01.2019 - 03.2020

Graduate Teaching Assistant

California State University, Los Angeles
12.2018 - 06.2019

National Sales Representative

US Global Imports/ Sonics Imports
11.2018 - 09.2025

Children's Ministry Assistant

Pacific Crossroads Church
03.2016 - 07.2020

Wholesale Sales Representative

Pipes 4 Less Wholesale
01.2012 - 11.2018

Master of Arts - Psychology

California State University, Los Angeles

Bachelor of Arts - Psychology

California State University, Los Angeles

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