Dulce Macias
Prescott,AZ
Summary
•Dedicated professional with extensive experience at Santé of Surprise, excelling in dietary operations and team leadership. Proven ability to enhance patient satisfaction through personalized meal plans and effective communication. Detail-oriented and customer-focused, skilled in health and safety compliance, ensuring a clean and organized environment while fostering teamwork and collaboration.
•Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
•Healthcare professional with strong background in dietary management and patient care. Known for enhancing meal service quality while ensuring compliance with health and safety standards. Focused on team collaboration and adaptable to changing needs, with key skills in meal planning and staff training.
•Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper
SunView
12207 N 113th Ave Youngtown Az 85363
08.2024 - 12.2024
- Ensured cleanliness and sanitation in guest rooms and common areas
- Conducted regular inspections to maintain high standards of hygiene
- Assisted in inventory management of cleaning supplies and equipment
- Operated cleaning machinery, adhering to safety protocols
- Resolved guest concerns promptly to enhance satisfaction levels
- Developed efficient cleaning routines that improved overall workflow
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
Recieve Dock
Amazon
605 S Bullard Ave Goodyear Az 85338
03.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Dietary Aide
Santé of Surprise
14775 W Yorkshire Dr Surprise Az 85374
12.2019 - 06.2021
- Supervised daily meal service operations to ensure adherence to dietary guidelines.
- Trained and mentored new dietary aides on food safety and sanitation practices.
- Coordinated with nutritionists to implement personalized meal plans for residents.
- Monitored inventory levels and ordered supplies to maintain optimal kitchen efficiency.
- Developed schedules for dietary staff, ensuring coverage during peak hours.
- Conducted regular quality checks on prepared meals for taste, presentation, and nutritional value.
- Educated patients on the importance of proper nutrition as part of their overall healthcare plan through engaging presentations and discussions regularly.
- Coordinated with fellow staff members to address any issues or concerns regarding meal service or patient care promptly and professionally.
- Demonstrated strong knowledge of both therapeutic diets and general nutritional principles when creating menu options for patients.
- Mentored new hires on dietary aide procedures, contributing to a cohesive team dynamic.
- Ensured timely delivery of meals to patients, increasing overall patient satisfaction rates.
- Assisted in the management of food inventory, ensuring adequate supply and proper rotation of perishable items.
- Conducted regular safety inspections of kitchen equipment, maintaining a clean and hazard-free environment.
- Maximized kitchen productivity by organizing workstations for optimal performance during peak service times.
- Improved patient satisfaction by providing individualized meal plans and dietary recommendations.
- Facilitated communication between patients, nursing staff, and nutritionists regarding dietary adjustments or concerns regularly.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Education
High School Diploma -
Valley Vista High School
15550 N Parkview Pl Surprise Az 8537405-2020
Skills
Teamwork
Housekeeping
Customer service
Health and safety compliance
Residential cleaning
Customer service-focused
Excellent oral and written communication
Customer-oriented
FLUENT IN English&Spanish
Team support and collaboration
Multitasking and prioritizing
Detail-oriented
Cleaning and organizing
Certification
CPR certificate
Languages
Spanish
Full Professional
Timeline
Housekeeper
SunView
08.2024 - 12.2024
Recieve Dock
Amazon
03.2022 - 10.2022
Lead Dietary Aide
Santé of Surprise
12.2019 - 06.2021
High School Diploma -
Valley Vista High School