Dulce Maldonado-Escobar
HAINES CITY,Florida
Summary
Motivated and detail-oriented professional with a strong background in onboarding and mentoring sales teams. Known for effective communication and problem-solving skills, committed to driving continuous improvement and achieving sales objectives.
Overview
2
2
years of professional experience
Work History
Sales/Trainer Assistant
Way Out West
DAVENPORT, FL
09.2024 - Current
- Collaborated with management to identify training needs and areas for improvement.
- Evaluated trainee performance through assessments and feedback sessions.
- Implemented onboarding programs for new sales hires at Way Out West.
- Provided ongoing support and coaching to boost team confidence and skills.
- Recruited, trained, and mentored sales team members, offering continuous support for professional development.
- Reduced process lags by training new employees on best practices and protocol.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
Cashier/Server Trainer
Little Caesars Pizza
Haines City, Florida
01.2024 - 09.2024
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and restocked merchandise as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Supported promotional activities by displaying products effectively.
- Bagged purchased items securely for customer convenience.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School
Ridge Community High School
Davenport, FLSkills
- Employee training
- Performance assessment
- Sales coaching
- Customer relationship management
- Team collaboration
- Inventory management
- Effective communication
- Problem solving
- Active listening
- Time management
- Mentoring skills
- Sales team recruitment
- Social selling
- Closing techniques
- Negotiation techniques
- Objection handling
- Sales methodologies
- Interpersonal skills
- Teamwork
- Continuous improvement
- Employee engagement
- Goal setting
- Multitasking capacity
- Attention to detail
- Soft skills training
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sales/Trainer Assistant
Way Out West
09.2024 - Current
Cashier/Server Trainer
Little Caesars Pizza
01.2024 - 09.2024
High School
Ridge Community High School