Dulce Martinez
Del Valle,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Airline Passenger Service Agent
Worldwide Flight Services
Austin , TX
04.2024 - 11.2024
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Processed refunds, exchanges, and upgrades when necessary.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Advised passengers of any changes or delays in their scheduled flights.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Followed company policies and procedures related to customer service operations at all times.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for passengers each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
Cashier
Jds
Cedar Creek, Texas
11.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
Cashier
Fiesta Market
Austin , TX
06.2021 - 07.2021
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Austin Community College
Austin, TXSkills
- Ticketing systems
- Baggage handling
- Language proficiency
- Exceptional communication
- Coordinate boarding
- Quick Thinking
- Hotel booking
- Travel packages
- Record-keeping
- Adaptability
- Professionalism
- Trace baggage
- Cash Handling
- Time management abilities
- Transportation information
- Communication Skills
- Assist passengers
- Baggage tracking
- Assign boarding passes
- Ticketing
- Documentation verification
- Fare computing
- Check-in procedures
- Issuing tickets
- Checking in passengers
- Baggage handling abilities
- Investigating problems
- Motivating employees
- Drawer balancing
- Point-of-sale system operation
- Reports and documents
- Payment posting
- Refund handling
- Identification checks
- Financial records oversight
- Sales expertise
- Audio-visual equipment
- Post-production editing
- Shooting live video
- Photography
Timeline
Airline Passenger Service Agent
Worldwide Flight Services
04.2024 - 11.2024
Cashier
Jds
11.2022 - 02.2023
Cashier
Fiesta Market
06.2021 - 07.2021
High School Diploma -
Austin Community College