Kimberly Kelly
Chicago,IL
Summary
Resourceful Airline Customer Service Agent known for high productivity and efficient task completion. Skilled in conflict resolution, ticketing software, and passenger assistance, ensuring smooth operations at the airport. Excel in communication, teamwork, and problem-solving to enhance passenger satisfaction and streamline service processes.
Overview
16
16
years of professional experience
Work History
Airline Customer Service Agent
Alaska Airlines
Chicao, IL
08.2008 - 10.2024
- Assisted individual passengers and/or tour groups at the ticket counter, gate check-in areas, and baggage claiming areas.
- Resolved customer inquiries regarding fares, schedules, routings, and connecting flights.
- Maintained a high level of customer satisfaction by controlling arrival and departure of passengers; notifying passengers of delays, cancellations, and resolved customer complaints quickly and efficiently.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
Education
Bachelor of Science - Criminal Justice
Loyola University of Chicago
Chicago, IL05-1986
Skills
- Social Perceptiveness
- Airline Policies
- Customer Relations
- Ticketing systems
- Stress Tolerance
- Exceptional communication
- Regulatory Compliance
- Problem-Solving
- Accommodation Planning
- Customer Documentation Review
Accomplishments
- Rcepient of two exceptonal customer awards.
Affiliations
Supporter of the Frankie Knuckles Foundation a cutural organization dedicated to te advancement of Frankie Knuckles'mission as the global ambassador of house music through media, conservation, and public events
The FKF is focused on these initiatives; music in schools, LBGTQ youth homelessness, AIDS research/prevention and diabetes research and education.
Timeline
Airline Customer Service Agent
Alaska Airlines
08.2008 - 10.2024
Bachelor of Science - Criminal Justice
Loyola University of Chicago
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