Dulce Peña
Council Bluffs
Summary
Recent graduate looking for full-time opportunities. Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction, and adaptable in any environment.
Overview
5
5
years of professional experience
Work History
Paint Specialist
The Home Depot
Omaha, NE
11.2021 - Current
- Advised customers on paint selection based on project requirements and preferences.
- Assisted in managing inventory levels of paint products and supplies for optimal stock availability.
- Create interpersonal relationships with customers and contractors.
- Taking phone numbers for tracking customer order history.
Cashier
Amigos & Kings Classic
Omaha, NE
09.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawers and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Front Desk Agent
Holiday Inn Express & Suites
03.2021 - 08.2021
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations, payments, and billing information.
- Collecting room deposits, fees, and payments.
Education
Bachelor of Science - World Languages & Literature,Spanish Concentration
University of Nebraska At Omaha
Omaha, NE12-2025
Skills
- Time management efficiency
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Team collaboration
- Money handling
- Problem-solving skills
- Credit and cash payments
- Oral and written communications
- Listening skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
COMMUNITY SERVICE
Heartland Workers Center, Intern, 2025-03, 2025-05, Informing people about local and national elections, Collaborating with the community, Answering questions about where and how to register to vote. Translating documents and interpreting between multiple people.
Timeline
Paint Specialist
The Home Depot
11.2021 - Current
Cashier
Amigos & Kings Classic
09.2021 - 11.2021
Front Desk Agent
Holiday Inn Express & Suites
03.2021 - 08.2021
Bachelor of Science - World Languages & Literature,Spanish Concentration
University of Nebraska At Omaha