Open To Work
Dulce Ramos
Durham,NC
Summary
Recognized for exceptional customer service and attention to detail, I thrive in fast-paced environments, ensuring effective communication and collaboration to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
HR Office Support
Durham Public Schools
Durham, NC
10.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with front desk operations by answering and directing calls to appropriate staff members. Supported employees and parents by addressing inquiries effectively.
- Assisted administrators with scheduling by managing appointments. Recorded detailed messages for effective communication.
- Assisted in processing unemployment claims by conducting wage audits. Supported verification of employment status. Prepared necessary documentation for unemployment court hearings.
- Managed the preparation process of confidential documents, ensuring confidentiality throughout the process.
- Executed invoice processing for timely payment in alignment with accounts payable protocols.
- Managed official correspondence processes to ensure timely communication regarding employee leave status and confidentiality matters.
- Assisted new hires with benefits enrollment.
Sales Associate
Office Depot Inc
Durham, NC
10.2023 - 08.2024
- Assisted customers in selecting products, enhancing overall shopping experience
- Maintained product displays and inventory levels to ensure store organization
- Collaborated with team members to achieve sales targets and improve customer satisfaction
- Trained new associates on store policies and operational procedures effectively
- Managed returns, exchanges and refunds in accordance with store policy
Replenishment Team Member
Michaels Arts and Crafts
Durham, NC
07.2022 - 10.2023
- Assisted in maintaining inventory levels
- Collaborated with team members to execute efficient stock replenishment processes
- Supported merchandising efforts by organizing product displays and ensuring proper labeling
- Put away received merchandise in designated location.
- Unpacked trucks, moved merchandise, and stocked shelves
- Operated cash register to ensure smooth and accurate checkout experiences for customers
Education
High School Diploma -
Alain LeRoy Locke College Preparatory Academy
Los Angeles, CA07.2021
Skills
Fast learner
Excellent attention to detail
Customer service
Flexible and adaptable
Dependable and responsible
Computer skills
Languages
Spanish
Native or Bilingual
Timeline
HR Office Support
Durham Public Schools
10.2024 - Current
Sales Associate
Office Depot Inc
10.2023 - 08.2024
Replenishment Team Member
Michaels Arts and Crafts
07.2022 - 10.2023
High School Diploma -
Alain LeRoy Locke College Preparatory Academy