DULCE REYES
Dallas
Overview
5
5
years of professional experience
1
1
Certification
Work History
AMAZON FULFILLMENT ASSOCIATE
Amazon
02.2023 - 09.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Picked and packed order items.
Customer Service Rep/ Underwriting Agent
WAY.COM
04.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Excel documenting each task
Insurance Sales Agent
Freeway Insurance Agency
04.2021 - 03.2022
- Provide Auto Insurance Quotes To Interested Customers From Different Lead Sources.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Solicit Auto Policy's To Interested Individuals Cross-Sale / Up-Sale With Each Opportunity.
- Responsible for monitoring bound policies to ensure any underwriting requirements if any are Handled
in a timely manner to ensure profitability - Responsible for scanning in all hard copy documents utilizing the company's digital filing system.
- assisted in accepting digital images and documents to file in the system while distributing them to
the proper department.
Waitress
Real Mexican Tacos Restaurant
11.2020 - 02.2021
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
McDonald's
04.2020 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Waitress
IHOP
11.2018 - 11.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Skills
Microsoft Excel (2yrs)
Microsoft Outlook (2yrs)
Typing (2yrs)
Phone Etiquette (2yrs)
Computer Skills (2yrs)
Certification
Limited Lines (April2021-November 30, 2023)
Licensed In The State Of Texas For Auto Insurance.
Education
High school or equivalent
Languages
Spanish - Fluent
Timeline
AMAZON FULFILLMENT ASSOCIATE
Amazon
02.2023 - 09.2023
Customer Service Rep/ Underwriting Agent
WAY.COM
04.2022 - 02.2023
Insurance Sales Agent
Freeway Insurance Agency
04.2021 - 03.2022
Waitress
Real Mexican Tacos Restaurant
11.2020 - 02.2021
Cashier
McDonald's
04.2020 - 09.2020
Waitress
IHOP
11.2018 - 11.2019
Limited Lines (April2021-November 30, 2023)
Licensed In The State Of Texas For Auto Insurance.