Dulce Salazar
San Jose ,CA
Summary
Dynamic and customer-focused Shift Leader at Jamba Juice with proven expertise in team leadership and conflict resolution. Recognized for enhancing customer satisfaction through personalized service and effective problem-solving. Skilled in cash handling and maintaining high standards of cleanliness, fostering a positive environment that boosts team morale and productivity.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jamba Juice
09.2023 - 10.2023
- Organized work environment consistently for improved efficiency and security.
- Established a friendly atmosphere through quick response.
- Enhanced team morale by fostering open dialogue and partnership with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Developed custom beverages based on customer requests, enhancing sales.
Barista
Starbucks
06.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Christopher High School
Gilroy, CA06.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Team collaboration and leadership
- Conflict resolution
- Assigning work
- Role modeling
- Customer service focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Jamba Juice
09.2023 - 10.2023
Barista
Starbucks
06.2021 - 06.2022
High School Diploma -
Christopher High School
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