Dan Kirk Nabayo
Lanham,MD
Summary
Results-oriented Automotive Service Advisor with expertise in customer relationship management, cost estimation, and quality control. Skilled in enhancing customer satisfaction through effective communication and problem-solving. Experienced in coordinating service measures and conducting vehicle diagnostics while maintaining high standards of service operations and customer loyalty.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor & Body Repair Advisor
Automotive Icon Inc.
Alabang, Muntinlupa
06.2023 - 08.2025
- Offers the customer and active reception (if available at service point)
- Assisted customers by answering vehicle service inquiries and providing tailored recommendations.
- Provided customers with timely updates on their vehicle status throughout the service process.
- Informed customers of vehicle condition and necessary repairs, estimated costs, and coordinated with parts stores for stock information and discussions with appraisers to ensure timely service.
- Took ownership of high-priority customer complaints and processed resolutions promptly.
- Prepared cost estimates for customers. In addition, clarifies the payment method.
- Sets an appointment with customer for vehicles to hand over.
- Checked the availability of needed parts.
- Arranges necessary service measures.
- Accepts vehicles for completion of maintenance service, repair and accident repair work.
- Carries out preliminary diagnosis of vehicle making use of inspection pit, test bay, conducting road test as necessary.
- Coordinates with the receptionist in providing information by phone to customers and accepting reservations.
- Prepares repair orders by using standard texts and flat rates, defining any warranty and goodwill work, agreeing with workshop manager in exceptional cases.
- Ensures that the correct work was performed to the required standard of quality.
- Ensures that the customer's vehicle is clean and in good condition after releasing.
- Initiates quality control procedures.
- Informs the customer about the accomplished work and initiates next steps for orders which remain incomplete.
- Hands over the vehicle personally or arranges another person to hand over the vehicle to the customer, uses vehicle hand over sheet complete with the customer's/representative's signature after the hand over.
- Explains the invoice to the customer, if necessary.
- Conducted post-repair test drives to evaluate vehicle performance, ensuring customer satisfaction and addressing any concerns.
- Sets the scope of the repair and those test - drive if deemed necessary.
- Maintained detailed records of customer interactions and service history, facilitating effective follow-up and enhancing overall service quality.
Automotive Service Advisor & Body Repair Advisor
ANC Group of Companies
Santa Rosa, Laguna
06.2022 - 04.2023
- Explained service recommendations and maintenance options to clients clearly.
- Coordinated communication between technicians and customers for service updates.
- Managed customer inquiries on vehicle maintenance, warranties, and recalls, providing clear and accurate information.
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Educated customers about preventative maintenance programs available at the dealership.
- Provided estimates of repair costs to customers and discussed options with them.
- Followed up with customers post-service to ensure satisfaction and address any concerns regarding completed work.
- Addressed customer complaints promptly, implementing effective solutions to improve overall satisfaction.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
- Promoted additional products, such as extended warranties, oil changes, and tire rotations, to enhance customer service experience.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Maintained a clean and organized service area to ensure a positive experience.
- Educated clients on vehicle care and maintenance best practices, enhancing their understanding and encouraging proactive vehicle upkeep.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Managed customer records using dealership management software efficiently.
- Ordered necessary parts for specific service jobs from suppliers or dealerships.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Collaborated with team members to streamline service operations effectively.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed customer payments for parts and labor charges using a point-of-sale system.
Service Operation Supervisor
Lhoucar Corporation
San Pedro City, Laguna
03.2020 - 05.2022
- Supervised daily service operations for efficient workflow management.
- Planned, coordinated and monitored daily operations of the service department.
- Implemented process improvements that streamlined operations and improved service delivery.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Trained team members on company policies and customer service standards.
- Directed staff to ensure proper customer service delivery.
- Conducted performance evaluations, delivering actionable feedback that supported staff development.
- Collaborated with other departments to streamline service delivery processes.
- Monitored inventory levels and coordinated restocking processes effectively.
- Organized workflow to meet customer deadlines.
- Implemented cost-saving measures throughout the service department.
- Engaged in continuous learning activities to stay up-to-date on industry trends.
- Ensured compliance with safety regulations and quality standards.
- Collaborated with stakeholders across departments to ensure smooth operation of services.
- Assessed operational risks and implemented corrective measures when needed.
- Managed budgets for personnel, materials, and equipment related to the service department.
- Performed root cause analysis on any issues occurring within the service environment.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Created reports summarizing progress against key metrics related to services operations.
- Prepared operations data to generate detailed reports that informed management decision-making.
Automotive Service Advisor & Warranty Admin.
Integrated Motors Corporation
Manila, Metro Manila
06.2018 - 02.2020
- Assisted customers in identifying service needs and scheduling appointments.
- Handled customer inquiries about vehicle maintenance, warranties, and recalls, ensuring clear communication and informed decisions.
- Clarified repair options and services to customers, enhancing understanding and informed decision-making.
- Managed customer inquiries and resolved service-related issues promptly.
- Addressed customer complaints promptly and professionally, adhering to company policies to maintain trust and service quality.
- Resolved customer issues with knowledgeable and friendly service, promoting high levels of customer satisfaction.
- Coordinated with technicians to facilitate timely repairs, enhancing customer satisfaction and service efficiency.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure services were completed on time, contributing to overall customer satisfaction.
- Provided estimates of repair costs to customers and discussed options with them.
- Provided follow-up communication to customers after service completion.
- Scheduled appointments for vehicle service and repairs based on customer requests.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Monitored inventory levels for parts and supplies, ensuring availability.
- Ordered parts for vehicle repairs from suppliers, ensuring timely availability. for specific service jobs from suppliers or dealerships.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained accurate records of customer interactions and service histories.
- Collaborated with team members to enhance overall customer experience.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Updated databases with new and modified customer data.
- Oversaw warranty counseling process to manage expense controls.
Job Controller
Toyota Quezon Ave.
Quezon City, Metro Manila
05.2016 - 04.2018
- Oversaw daily job repairs, ensuring timely and efficient service delivery to enhance customer satisfaction.
- Oversaw quality control processes to maintain high standards in production.
- Developed and implemented process improvements for operational workflows.
- Maintained compliance with dealership and manufacturer policies to uphold operational standards.
- Coordinated with shop supervisor to determine technician availability and track work progress on 'Fix it Right' concerns, improving workflow transparency.
- Coordinated team activities to ensure smooth operations and timely deliveries.
- Reported customer vehicle progress to Service Manager, facilitating effective communication and optimizing workflow management.
- Informed the Service Advisor about additional repairs and technician recommendations.
Education
Associate of Science - Automotive Servicing
Toyota Motor Philippines School of Technology
Santa Rosa City, Laguna Philippines05-2016
Vocational Training - Basic Electronics And Applied Telephony
Meralco Foundation Institute
Ortigas, Pasig City Philippines11-2001
High School Diploma -
Philippine Christian University
Malate, Manila Philippines05-1996
Some College (No Degree) - Avionics Technology
PATTS College of Aeronautics
San Isidro, Paranaque City PhilippinesSkills
- Cost estimation
- Vehicle diagnostics
- Parts ordering
- Service scheduling
- Repair order preparation
- Customer relationship management
- Warranty processing
- Inventory management
- Follow-up communication
- Team collaboration
- Effective communication
- Quality control
- Problem solving
- Repair recommendations
- Estimating costs
- Automotive terminology
- Service writing
- Vehicle inspection
- Preventive maintenance
- Complaint handling
- Vehicle assessment
- Documentation
- Diagnostic tools
- Labor estimation
- Multitasking and organization
Timeline
Automotive Service Advisor & Body Repair Advisor
Automotive Icon Inc.
06.2023 - 08.2025
Automotive Service Advisor & Body Repair Advisor
ANC Group of Companies
06.2022 - 04.2023
Service Operation Supervisor
Lhoucar Corporation
03.2020 - 05.2022
Automotive Service Advisor & Warranty Admin.
Integrated Motors Corporation
06.2018 - 02.2020
Job Controller
Toyota Quezon Ave.
05.2016 - 04.2018
Associate of Science - Automotive Servicing
Toyota Motor Philippines School of Technology
Vocational Training - Basic Electronics And Applied Telephony
Meralco Foundation Institute
High School Diploma -
Philippine Christian University
Some College (No Degree) - Avionics Technology
PATTS College of Aeronautics