Corbin Fuson
Maricopa,AZ
Summary
Confident Service Advisor experienced in customer support and service management. Achieved high levels of customer satisfaction by streamlining processes and resolving issues proactively. Focused on effective communication and rapport-building with diverse clientele to enhance team collaboration.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Auto Body Service Advisor
Caliber Collison
Tempe, Arizona
02.2023 - Current
- Greeted customers and reviewed collision damage at Caliber Collision service desk.
- Coordinated insurance claims and secured timely repair approvals from insurance carriers.
- Communicated repair progress and provided timeline updates to customers, enhancing overall service experience.
- Resolved customer questions with clear explanations of collision repair process.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and trust.
- Prepared repair orders and estimates using shop systems and inspection notes.
- Scheduled vehicle drop-offs, pickups, and repair appointments.
- Documented customer concerns and vehicle damage for technician review.
- Organized parts requests and followed up on repair supplement details.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to body shop and insurance company standards.
- Ensured that all customer inquiries were handled promptly and accurately.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Education
El Capitan High School
LakesideSkills
- Cost estimates
- Estimating software
- Repair orders
- Shop systems
- Insurance claims
- Vehicle inspections
- Parts coordination
- Invoice processing
- Appointment scheduling
- Workflow management
- Quality inspection
- Repair quality inspections
- Customer service
- Sales expertise
- Account management
- Computer skills
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Strong work ethic
- Effective communication
- Strong communication
- Cost estimation
Certification
- I Car Training
References
References available upon request.
Timeline
Auto Body Service Advisor
Caliber Collison
02.2023 - Current
El Capitan High School