Andrew Rodriguez
Santa Ana,CA
Summary
Adept at technical knowledge and customer service expertise, I excelled at Orange Coast Infiniti by enhancing client relationships and boosting service upsells. My commitment to quality performance and effective communication significantly improved customer satisfaction. Skilled in warranty claims and schedule coordination, I consistently delivered professional and friendly service, driving notable achievements in client management and sales transactions. I look to enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and longstanding professional relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Express Writer/Service Porter/Auto Parts Driver
Orange Coast Infiniti
06.2021 - 10.2024
- Utilized exceptional writing, editing, and proofreading skills to produce repair orders.
- Meet and establish relationships with clients
- Maintained updates regarding repairs
- Client Driver and valet
- Shuttle clients to their destination while awaiting services
- Upsell Services as needed
- Pick up, safely load parts and delivered
Service Porter
Mission Viejo Infiniti
02.2014 - 06.2021
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Communicated warranty info
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Cleaned and organized building areas as required.
- Resolved guest inquiries punctually and politely for professional customer service.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Provided hourly updates
Education
High School Diploma -
Cesar Chavez High School
Santa Ana06-2005
Skills
- Technical knowledge
- Customer service expertise
- Service upsells
- Customer needs assessments
- Warranty claims processing
- Communicating with clients
- Cost Estimates
- Sales Transactions
- Schedule Coordination
Certification
Service Writer Certification
Timeline
Express Writer/Service Porter/Auto Parts Driver
Orange Coast Infiniti
06.2021 - 10.2024
Service Porter
Mission Viejo Infiniti
02.2014 - 06.2021
High School Diploma -
Cesar Chavez High School
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