Jason Collins
Cullman,AL
Summary
I am a customer-oriented Lead parts sales/repair specialist with twenty years of experience in business operations and sales support to meet customer demands. I have expertise in customer service, inventory control, cost savings and staff management. I am also a resourceful leader with a solid background in truck equipment parts and a detail-oriented service writer who brings an extensive sales and management background with specialized experience in Knapheide parts. I am able to smoothly lead team members to meet goals, maximize performance and maintain important safety standards. I consider myself extremely knowledgeable about sales, parts, ordering, receiving, leading, service repairs and overall business operation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parts & Sales /Customer Service Writer
Knapheide Truck Equipment
Birmingham, AL
05.2013 - Current
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Ensured accuracy in order processing and invoicing procedures.
- Prepared documents for ordering parts, supplies, and equipment.
- Developed customer service protocols to ensure a consistent and satisfactory customer experience.
- Provided technical assistance for customers regarding product usage and troubleshooting.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted add-on services to increase department revenue, increasing bills 40% on average.
- Provided job estimates by conducting research and contacting vendors.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
Parts Specialist
Fontaine Truck Equipment
Birmingham, AL
03.2008 - 05.2013
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Coordinated delivery schedules for incoming orders.
- Ensured accuracy in order processing and invoicing procedures.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
Sales Associate
Fontaine Truck Equipment
Birmingham, AL
03.2007 - 03.2008
- Greeted customers and provided exceptional customer service.
- Provided accurate information to customers about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Mechanic/shop Floor
Fontaine Truck Equipment
Birmingham, AL
02.2004 - 03.2007
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- installed dumps, hitch's, pumps and pto
- wet line kits
Education
Certified Law Enforcement Officer -
Jefferson County Police Academy
Alabama01-2010
High School Diploma -
J.B. Pennnington High School
Blountsville, AL05-2003
Skills
- Inventory Restocking
- Goal Setting
- Invoice Processing
- POS systems operations
- Estimating costs
- Technical knowledge
- Coordinating paperwork
- Customer Service
- Demand forecasting
- Multi tasking other roles
- Work order processing
- Product and service knowledge
- Appointment Scheduling
- Sales Transactions
- CRM Software
Accomplishments
- consistently have $80-$100k in parts/service sales each month with a regular profit of 40-45%
- successful livestock farm owner
- serving as vice president of the quarterback club in the high school football association in our community
Certification
- CPR Certified
- First Aid Certified
- AED Operator
- SSGT Certified
- PPCT Certified
Timeline
Parts & Sales /Customer Service Writer
Knapheide Truck Equipment
05.2013 - Current
Parts Specialist
Fontaine Truck Equipment
03.2008 - 05.2013
Sales Associate
Fontaine Truck Equipment
03.2007 - 03.2008
Mechanic/shop Floor
Fontaine Truck Equipment
02.2004 - 03.2007
Certified Law Enforcement Officer -
Jefferson County Police Academy
High School Diploma -
J.B. Pennnington High School