Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
Websites
Custom
References
Timeline
Generic

Rushane Wright

Bloomfield,CT

Summary

Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Firestone Auto Care
Bloomfield, CT
01.2023 - Current
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Customer Service Representative

NAPA Auto Parts - Genuine Parts
Bloomfield, CT
07.2021 - 01.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Sales Associate

EBLENS
Bloomfield, CT
08.2018 - 01.2024
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Collected payments and provided accurate change.
  • Conducted inventories on a regular basis to track stock levels.
  • Answered store and merchandise questions and led customers to wanted items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers to determine wants or needs.

Education

Bachelor of Science - Business Administration And Management

Central Connecticut State University
New Britain, CT
05-2025

Skills

  • Bill preparation
  • Vehicle assessment
  • Listening skills
  • Technical support
  • Repairs scheduling
  • Service order flow
  • Effective writing
  • Automotive industry experience
  • Processing warranties
  • Cost estimates

Affiliations

  • Soccer
  • Mechanic

Accomplishments

  • Deans List
  • 2nd place in Connecticut Science Fair FFA State Award

Languages

English
Professional

Certification

  • Drivers License

Custom

  • Community Service
  • Food Pantry

References

References available upon request.

Timeline

Service Advisor

Firestone Auto Care
01.2023 - Current

Customer Service Representative

NAPA Auto Parts - Genuine Parts
07.2021 - 01.2024

Sales Associate

EBLENS
08.2018 - 01.2024

Bachelor of Science - Business Administration And Management

Central Connecticut State University

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Rushane Wright