Dulce María Chamorro López
Providence,RI
Summary
Proactive and goal-oriented professional with problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica S.A.
07.2019 - 07.2024
- Provide support to clients through helpful information and handle complaints, process orders, provide information about the products and services, good communication skills, negotiation and problem solving, good computer skills.
Loan Executive
G&T Continental Bank
09.2018 - 05.2019
- Identified new business opportunities through market research and networking events, contributing to increased revenue generation.
- Improved client satisfaction with efficient handling of credit applications, loan negotiations, and documentation processes.
- Contributed to a positive work environment by actively participating in team meetings, sharing insights, and providing constructive feedback on colleagues'' work.
Consumer Loan Officer
Promerica Bank
10.2016 - 03.2018
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
- Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
- Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
- Negotiated favorable terms for clients while maintaining alignment with bank policies resulting in mutually beneficial transactions.
Sales Executive
Bac Credomatic Guatemala
01.2016 - 09.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Senior Sales Executive
Citibank De Guatemala S.A.
10.2010 - 07.2015
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Utilized multiple marketing strategies to improve profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships..
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
Education
Completed 4 Years of University Coursework - Technology And Business Administration
Galileo University
7 Ave Dr. Eduardo Suger St Zone 10 Guatemala City01.2012
High School - Diversified in Bachelor of Science and Letters
Colegio La Verdad
01.2008
Middle School -
San Nicolas Mixed College
01.2002
Elementary School -
San Nicolas Mixed College
01.1996
Skills
Computer Proficiency
Conflict Resolution
Problem-solving abilities
Customer Service
Timeline
Customer Service Representative
Alorica S.A.
07.2019 - 07.2024
Loan Executive
G&T Continental Bank
09.2018 - 05.2019
Consumer Loan Officer
Promerica Bank
10.2016 - 03.2018
Sales Executive
Bac Credomatic Guatemala
01.2016 - 09.2016
Senior Sales Executive
Citibank De Guatemala S.A.
10.2010 - 07.2015
High School - Diversified in Bachelor of Science and Letters
Colegio La Verdad
Middle School -
San Nicolas Mixed College
Elementary School -
San Nicolas Mixed College
Completed 4 Years of University Coursework - Technology And Business Administration
Galileo University
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