Dulcia Blowe
Bronx
Summary
Self-motivated and adaptable professional with many years of administrative support. Organized, diligent, and detail-oriented with an exceptional understanding of time management. Possess strong interpersonal and support skills with an excellent work ethic, seeking an advanced position with the opportunity for growth.
Overview
16
16
years of professional experience
Work History
Information Service Agent
NYC Human Resource Administration
New York, New York
01.2010 - Current
- Respond to telephone service through an On-Demand operation for social services
- Ensure applications are available and submitted correctly before transferring calls
- Reviews documentation for eligibility prior to acceptance as needed by applicants
- Addressing clients’ telephone inquiries utilizing state’s Welfare Management System and providing the necessary information as needed
- Conveying clients’ complaints in maintaining an excellent customer service relationship and following up on the solutions
- Department of Social Services
Education
Bachelor of Arts - Psychology
Herbert H. Lehman College
Bronx, New YorkSkills
- Skilled in Microsoft Office applications
- Effective written and verbal communication
- Analytical skills
- Effective communicator
Timeline
Information Service Agent
NYC Human Resource Administration
01.2010 - Current
Bachelor of Arts - Psychology
Herbert H. Lehman College