Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tanner Walts

Burleson

Summary

Experienced in diagnosing and resolving technical issues, leveraging strong problem-solving abilities to consistently deliver effective solutions. Extensive knowledge of customer service principles ensures a seamless user experience. Track record of successfully addressing complex technical challenges and adept at identifying and implementing efficient resolutions that exceed expectations.

Overview

17
17
years of professional experience

Work History

Website Support/Technical Support Agent

OptumRX
10.2022 - Current
  • Leverage a variety of software applications to manage account information and diagnose and resolve technical difficulties
  • Assist members with email, browser, and password troubleshooting
  • Ensure members can access their health information securely and efficiently
  • Assist members with accurate information to get discounts on medications at various pharmacies
  • Provide the highest level of customer service possible in extremely stressful situations
  • Selected to be a Motivational Leader for the team

Manager

Smayda Aquatics
03.2016 - 05.2022
  • Assist customers throughout the store; and provide advice to facilitate the health of their animals and tank systems
  • Take daily care of the various animals
  • Repair, adjust and alter equipment to function as desired
  • Program controllers to keep systems stable
  • Program and troubleshoot control boards for 3D printers
  • Ensure displays are presented to attract customers and promote sales
  • Provide exceptional verbal and written communication to effectively establish trust and professional relationships with clients that ensures healthier happier pets
  • Responsible for intake of inventory and livestock
  • Assist with the point of sale, fielding phone calls, and customer questions
  • Ordered and assisted in ordering equipment and livestock to better facilitate customer needs as well as in store stocking to eliminate lower turnover and stagnant sale items
  • Set up and manage a record keeping system for all tank parameters, recording water quality results, updating observations from the results, and sales records
  • Assist in cleaning and sanitizing all areas of the store at open and close
  • Build and maintain retail website and social media to facilitate online sales
  • Design and implement real time electronic control equipment
  • On-site and remote programming of temperature, lighting, and pump controls
  • Clean up, edit and update GUI (Graphic User Interface) to better accommodate users and personalize controls
  • Create promotional materials including editing videos and color correcting videos and photos
  • Design and implement new logos and marketing materials for various branches of the business

Store Associate

Elos Aquastudios
04.2015 - 05.2016
  • Opening the store and caring for all animals each morning, including orally medicating ill animals in the wellness room
  • Work with various vendors to place orders
  • Cleaning and maintaining the wellness room, to ensure its sanitation and readiness for future patients
  • Scrubbing and siphoning tanks, removing waste twice a week
  • Stocking products in the appropriate locations
  • Fielding phone calls, assisting customers throughout the store, assisting at point of sale, and processing returns
  • Performing water quality testing and filter maintenance

Store Associate

Party City Corporation
04.2008 - 04.2015
  • Answer customers' questions and advise customers on merchandise selection
  • Compare merchandise invoices to items received to ensure shipments are correct
  • Assess inventory to identify items to be reordered or replenished
  • Stock and organize new or transferred merchandise
  • Clean displays and front out the store
  • Set up advertising signs and displays of merchandise to attract customers and promote sales
  • Follow and edit Planogram to ensure products fit properly on the display

Education

High School -

Trinity High School
Euless, TX
05.2009

Skills

  • Skilled in Microsoft Office Applications
  • QuickBooks Data Entry Expertise
  • Proficient in Davinci Resolve
  • Database Querying Skills
  • Arduino Project Implementation
  • E-Commerce Strategy Development
  • Skilled in Visual Studio Tools
  • Meticulous Observation
  • Problem-Solving Expertise
  • Budget Reporting
  • Service Excellence
  • Customer Support
  • Retail Operations Management
  • Online Technical Support
  • Application Deployment
  • Network Management
  • Incident Analysis
  • Technical Application Assistance

Personal Information

Title: Manager

Timeline

Website Support/Technical Support Agent

OptumRX
10.2022 - Current

Manager

Smayda Aquatics
03.2016 - 05.2022

Store Associate

Elos Aquastudios
04.2015 - 05.2016

Store Associate

Party City Corporation
04.2008 - 04.2015

High School -

Trinity High School

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Tanner Walts