Dulciana Floyd
Houston,TX
Summary
Hello my name is Dulciana, and I'm an ambitious individual with strong communication and problem-solving abilities. Brings reliability, initiative, and a positive attitude to new challenges. Eager to contribute to team success and support workplace objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Team Member
Chick-fil-a
Houston, Tx
01.2022 - 04.2022
- Welcoming Guests
- Taking orders and handing out food and drinks
- Cashier / regester
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Office Secretary Assistant
The Law Offices of Alexander Gurevich
3401 Houston Ave, Houston, TX 77009
08.2024 - 01.2026
- Maintained accurate client records using case management software.
- Communicated effectively with clients, providing updates on case statuses.
- Organized files
- Requested billing, driver, and medical records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained daily report documents, memos and invoices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
BE Staffing Solutions
3838 N Sam Houston Pkwy E Suite 230, Houston, TX 7
10.2024 - 02.2025
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling..
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained organization of office supplies and resources, facilitating smooth daily operations for staff and clients.
- Assisted in onboarding new employees by providing orientation materials and answering initial questions regarding procedures.
Team Member
Lala Land
3502 S Shepherd Dr, Houston, TX 77098
10.2025 - 10.2025
- Provided exceptional customer service in a fast-paced environment.
- Prepared food items according to safety and quality standards.
- Collaborated with team members to optimize workflow efficiency.
- Handled cash transactions accurately and efficiently at the register.
Patient Service Representative /Front Desk Receptionist
Airway Outpatient Surgery Center
1200 Binz St. 77004
01.2026 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and medical staff to ensure seamless service delivery.
- Streamlined front desk operations through effective multitasking and prioritization of patient needs.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Balanced deposits and credit card payments each day.
Education
High School Diploma - Cosmetology
San Jacinto College
Houston, Tx12.2024
High School Diploma -
Kipp Northeast College Prep
9680 Mesa Dr, Houston, TX 7707806.2023
Skills
- Facials
- Waxing
- Lash lift and tint
- Brow lamination and tint
- Massage
- Bilingual ( Fluent English and Spanish )
- Cash handling
- Cleaning and sanitation
Certification
- Certification Name
- Issuing Organization
- Year
Signature:
Dulciana Floyd [Feb 13, 2025 5:22 CST] Email: dulcianafloyd@yahoo.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative /Front Desk Receptionist
Airway Outpatient Surgery Center
01.2026 - Current
Team Member
Lala Land
10.2025 - 10.2025
Receptionist
BE Staffing Solutions
10.2024 - 02.2025
Office Secretary Assistant
The Law Offices of Alexander Gurevich
08.2024 - 01.2026
Crew Team Member
Chick-fil-a
01.2022 - 04.2022
High School Diploma - Cosmetology
San Jacinto College
High School Diploma -
Kipp Northeast College Prep