Dulcinea George
Pflugerville,TX
Summary
Dynamic professional with a proven track record at the City of Pflugerville, excelling in problem-solving and relationship-building. Demonstrated expertise in administrative duties and office equipment operation, enhancing customer satisfaction and operational efficiency. Known for a positive and professional demeanor, adept at multitasking and organization, significantly exceeding service standard goals.
Overview
30
30
years of professional experience
Work History
Assistant to Public Works
City Of Pflugerville
10.2014 - 11.2024
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Responded to customer requests for products, services, and company information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Customer Service Representative
ABC Home & Commercial Services
03.2011 - 09.2014
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met customer service objectives by providing superior customer service to English and Spanish -speaking customers.
Senior Member Service Specialist
Randolph-Brooks Federal Credit Union
11.1994 - 02.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted with gathering information for members that were seeking a home loan.
- Provided notary services to close on home loans
Education
No Degree - Business Management
Texas State University
San Marcos, TXSkills
- Problem-solving
- Administrative duties
- Office equipment operation
- Positive and professional
- Inventory management
- Event planning
- Relationship building
- Multitasking and organization
- Meeting coordination
- Mail sorting and distribution
Arts & crafts, being creative
I love to create original items that I can use for gifts. With a variety of things to help create these gifts, I get to be creative and have fun. I even have a completely separate "craft room" where I can let loose.
Languages
Spanish
Limited Working
Timeline
Assistant to Public Works
City Of Pflugerville
10.2014 - 11.2024
Customer Service Representative
ABC Home & Commercial Services
03.2011 - 09.2014
Senior Member Service Specialist
Randolph-Brooks Federal Credit Union
11.1994 - 02.2011
No Degree - Business Management
Texas State University
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