Dulcinea George

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted themanager in all aspects of business operations.
• Responded to customer requests for products, services, and company information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Volunteered to help with special projects of varying degrees of complexity.
• Increased customer service success rates by quickly resolving issues.
• Performed wide-ranging administrative, financial and service-related functions.
• Completed daily logs for management review.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Compiled completed service orders from all branches for company records.

Performed additional tasks as needed to support operations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Resolved customer issues through thorough dispute investigation.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Educated and engaged customers with new bank products and services.
• Cross-trained and backed up other customer service managers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Assisted with gathering information for members that were seeking a home loan.
• Provided notary services to close on home loans