Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dumia Sukhon

Pickerington

Summary

Friendly customer care with years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Kohl's
11.2023 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Graphic Designer

Priess Murphy A&A Education Group
04.2021 - 03.2022
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Completed final touches for projects such as images sizes and font selection.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Generated comprehensive style guides for clients, ensuring brand consistency.
  • Collaborated closely with marketing teams to create cohesive designs for campaigns.
  • Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
  • Enhanced brand visibility by designing innovative marketing materials.
  • Created engaging social media content, boosting online interaction.
  • Created logos, illustrations and typography for various organizations.
  • Developed graphics and visual content for social media campaigns.
  • Edited and enhanced existing artwork and graphics.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.

Front Desk Receptionist

Haifa Optical
12.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Bachelor of Arts - Graphic Design

Ahliyya Amman University
Amman, Jordan
10-2018

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Reliability and punctuality
  • Flexible schedule
  • Relationship building
  • Fluent in Arabic
  • Trend awareness
  • Fitting room maintenance
  • Fashion sense

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Retail Sales Associate

Kohl's
11.2023 - 01.2024

Graphic Designer

Priess Murphy A&A Education Group
04.2021 - 03.2022

Front Desk Receptionist

Haifa Optical
12.2019 - 03.2020

Bachelor of Arts - Graphic Design

Ahliyya Amman University

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