Dumisile Kheswa
New York,NY
Summary
Dynamic Cleaning Manager with extensive experience at Sparkle Home Services LLC, excelling in workload prioritization and customer service. Achieved significant cost reductions through effective supply ordering and green cleaning techniques. Proven track record in training staff and enhancing client satisfaction by implementing high cleaning standards and safety protocols.
Overview
11
11
years of professional experience
Work History
Cleaning Manager
Sparkle Home Services Llc
New York, NY
05.2015 - Current
- Supervised daily operations to ensure high cleaning standards and customer satisfaction.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Developed cleaning schedules to optimize labor resources and maintain workflow efficiency.
- Conducted quality inspections to uphold service excellence and compliance with industry regulations.
- Implemented inventory management practices for cleaning supplies, reducing costs and waste.
- Collaborated with clients to address concerns and tailor services to meet specific needs.
- Analyzed performance metrics to identify areas for process improvement and training opportunities.
- Led team meetings to communicate goals, share feedback, and promote a positive work environment.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the company.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Medical Assistance
Hempstead, NYSkills
Workload prioritization
Health and safety
Chemical handling
Task delegation
Scheduling
Green cleaning techniques
Customer service
Cleaning practices
Supply ordering
Customer service-focused
Timeline
Cleaning Manager
Sparkle Home Services Llc
05.2015 - Current
Medical Assistance