Dalena Duncan
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Cheese Shop
Kroger
Bowling Green, OH
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Barista
Starbucks
Columbus, OH
03.2025 - 08.2025
- Crafted espresso beverages to meet customer preferences and ensure high-quality standards.
- Trained new baristas on beverage preparation and customer service protocols.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
CVS Pharmacy
Columbus, OH, USA
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Crew Leader
SUBWAYRestaurants
Columbus, OH, USA
03.2021 - 02.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Cleaned and maintained tools, equipment and worksites.
Crew
McDonald's Restaurant
Columbus, OH, USA
02.2021 - 03.2021
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma - undefined
Reynoldsburg High School Business Education Leadership & Law Academy
Reynoldsburg, OH05.2023
Skills
- Money Handling
- Cash Drawer Management
- Staff Training
- Cleaning and Sanitizing
- Issue Resolution
- Verbal and Written Communication
- Time Management Skills
- Active Listening
- POS Systems Operations
- Trained in Point-of-Sale Systems
- Conflict Resolution
Timeline
Cheese Shop
Kroger
08.2025 - Current
Barista
Starbucks
03.2025 - 08.2025
Cashier
CVS Pharmacy
05.2023 - 08.2023
Crew Leader
SUBWAYRestaurants
03.2021 - 02.2023
Crew
McDonald's Restaurant
02.2021 - 03.2021
High School Diploma - undefined
Reynoldsburg High School Business Education Leadership & Law Academy