Duncan McGraw
Indianapolis,IN
Summary
Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
4
4
years of professional experience
Work History
Front Office Admin
Northeast Oral & Maxillofacial Surgery(NEOMS)
03.2025 - Current
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Patient Access Rep (E.R.)
Franciscan Health Indy
10.2024 - 03.2025
- Verify patient insurance eligibility and collect co-payments
- Maintain patient records and update information accordingly
- Coordinate between patients and medical staff to ensure accurate and up-to-date patient information
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Care Assistant
Franciscan Health Lafayette
04.2021 - 05.2024
- Interact with patients and family members to ensure quality care and comfort while admitted.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Maintain privacy and handle confidential patient information in accordance with HIPAA.
Education
Bachelor of Science - Biology
Purdue University
West Lafayette, IN08-2024
Skills
- File organization
- Scheduling appointments
- Reception duties
- Problem solving
- Verbal/Written communication
- Time Management
- Analytical
- Research
- Team Oriented
- Expert in Office 365
Timeline
Front Office Admin
Northeast Oral & Maxillofacial Surgery(NEOMS)
03.2025 - Current
Patient Access Rep (E.R.)
Franciscan Health Indy
10.2024 - 03.2025
Patient Care Assistant
Franciscan Health Lafayette
04.2021 - 05.2024
Bachelor of Science - Biology
Purdue University
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