Dung Nguyen
Chantilly,VA
Summary
Organized and dependable candidate with exceptional dedication to work. Outstanding customer service skills. Ability to work in a very stressful environment. Continually maintains an upbeat attitude while managing multiple projects. Professional, flexible, and maximizes time to meet important deadlines. Focused on developing a positive work environment through effective communication. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TRAVEL ADVISOR
Dream Vacations and Cruises
09.2022 - Current
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends
- Performed outbound guest and reservation follow-up via phone and email on daily basis
- Researched destination and travel prices, hotels and entertainment options to showcase to clients
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as joining in farmer markets as exhibitor and also joining in trade shows to raise awareness about business
- Created travel itineraries and adjusted meet client specifications
- Collected deposits and created monthly invoices to compile payments
- Built long-term client relationships to generate repeat business and referrals.
F&B Manager
The University Club Of Washington D.C.
05.2024 - 09.2024
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Enhanced team performance through effective staff training and development programs.
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Developed unique events and special promotions to drive sales.
Lounge Supervisor
United Airlines
09.2023 - 04.2024
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Planned and executed promotions and special events in close collaboration with management.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
Restaurant Supervisor
Lifetime Fitness Cafe
01.2023 - 09.2023
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Designed and implemented strategies to reduce costs and waste.
- Developed unique events and special promotions to drive sales.
BUSINESS OWNER
Viet Lotus
07.2017 - 08.2019
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Set pricing structures according to market analytics and emerging trends
- Resolved issues quickly through meticulous research and quick decision-making
- Kept up to date on regulatory changes affecting business operations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Cafe Supervisor
Starbucks
11.2015 - 03.2017
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
Education
Associate of Applied Science - Contract Management
Northern Virginia Community College
05.2026
Associate of Science - Business Administration
Northern Virginia Community College
05.2021
Bachelor of Arts - Theatrical Design
University of Theater And Performing Arts of Hanoi
06.2012
Skills
- Organized and detail-oriented
- Time Management and Prioritization
- Budget Development and Management
- Relationship Building and Partnership Management
- Compliance and Policy Implementation
- Problem-solving and Critical Thinking
- Collaboration and Cross-Functional Coordination
- Trained in Salesforce
- Microsoft Office Suite Proficiency
- Venue Management Relations
- Contract Development and Management
- Standard Operating Procedure
- Task Delegation
- Food and Beverage Operations
Websites
Certification
- ServSafe Food Supervisor License
- First Aid/CPR Certified
- RAS Certification
- CAPM (in-process)
Certification
ServeSafe@ Manager
Certified Associate Project Management (CAPM)
Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP)
Languages
Vietnamese
Native or Bilingual
Timeline
F&B Manager
The University Club Of Washington D.C.
05.2024 - 09.2024
Lounge Supervisor
United Airlines
09.2023 - 04.2024
Restaurant Supervisor
Lifetime Fitness Cafe
01.2023 - 09.2023
TRAVEL ADVISOR
Dream Vacations and Cruises
09.2022 - Current
BUSINESS OWNER
Viet Lotus
07.2017 - 08.2019
Cafe Supervisor
Starbucks
11.2015 - 03.2017
Associate of Science - Business Administration
Northern Virginia Community College
Bachelor of Arts - Theatrical Design
University of Theater And Performing Arts of Hanoi
- ServSafe Food Supervisor License
- First Aid/CPR Certified
- RAS Certification
- CAPM (in-process)
Associate of Applied Science - Contract Management
Northern Virginia Community College
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