Dung (Damian) Pham
Omaha,NE
Summary
Focused Insert Machine Operator with expertise in post office operations and hands-on experience in high-volume mail distribution centers. Dedicated mail processing professional with background in detailed performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Amazon Warehouse
Amazon
Omaha, Nebraska
11.2020 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Insert Machine Operator
Fiserv
Omaha, NE
10.2016 - 09.2020
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Cashier
Saigon Oriental Market
Carol Stream, IL
08.2014 - 09.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Promoted specific item options to drive sales and achieve add-on purchases.
Education
High School Diploma -
Wheaton North High School
Wheaton, IL06.2016
Skills
- Retail sales
- Automated mail processing proficiency
- Postal form proficiency
- Distribution services
- Strong organization skills
- Team collaboration
- Service-oriented
- Communications
- Problem resolution
- Process improvement
- Team building
- Equipment operation
- Quality control
- Task prioritization
- Safety compliance
- Adaptability
- Flexible and adaptable
- Attention to detail
- Problem-solving
Timeline
Amazon Warehouse
Amazon
11.2020 - Current
Insert Machine Operator
Fiserv
10.2016 - 09.2020
Cashier
Saigon Oriental Market
08.2014 - 09.2015
High School Diploma -
Wheaton North High School