Dunia Almoamen

• Provided one-on-one behavioral therapy to children with autism spectrum disorder (ASD) in both clinic-based therapy rooms and structured play environments.
• Implemented individualized treatment plans developed by a Board Certified Behavior Analyst (BCBA), targeting skills such as communication, social interaction, play, self-help, and emotional regulation.
• Collected and recorded accurate data on skill acquisition and behavior reduction goals during therapy sessions.
• Supported children in reaching developmental milestones by using evidence-based ABA strategies, including discrete trial training (DTT), natural environment teaching (NET), and reinforcement systems.
• Adapted and maintained a positive, engaging, and structured environment to promote learning and reduce challenging behaviors.
• Collaborated regularly with BCBAs, and other team members, to monitor progress and update goals as needed.

At my previous job, I served as a front-desk receptionist. This means I answered important customer phone calls, transferred calls, made appointments, responded to inquiries, and offered directions, in addition to granting access to other workers. Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel. Used quick response and dynamic service skills to build relationships with patrons, and improve the customer retention rate. Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

• Performed basic bookkeeping tasks and issued invoices as needed.
• Input customer data into reservation systems and updated to reflect room changes.
• Managed company calendar and scheduled events.