Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dunia Easa

Jacksonville,FL

Summary

Dynamic Operation Manager and Lead Sales Representative at Hertz Car Rental, adept in operations management and customer service. Excelled in enhancing sales revenue and building robust client relationships through strategic leadership and problem-solving. Achieved significant performance improvements by fostering team accountability and leveraging client relationship management skills.

Overview

7
7
years of professional experience

Work History

Operation Manager

Hertz Car Rental
01.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Lead Sales Representative

Hertz Car Rental
01.2018 - Current
  • Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
  • Spearheaded cross-functional collaboration between sales teams to coordinate efforts during large-scale projects.
  • Conducted product demonstrations for potential clients, showcasing features and benefits to drive sales success.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.

Education

High School Diploma -

First Coast High
06-2015

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Relationship Building
  • Goals and performance
  • Client Relationship Management

Languages

Kurdish
Full Professional

Timeline

Operation Manager

Hertz Car Rental
01.2018 - Current

Lead Sales Representative

Hertz Car Rental
01.2018 - Current

High School Diploma -

First Coast High

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Dunia Easa