Duntenia Fitts
McDonough,GA
Summary
Dynamic and self-motivated client services professional with a strong background in office and call center environments. Demonstrated effectiveness in delivering excellent customer service, driving sales, and managing teams. Notable strengths include exceptional verbal and written communication skills, proficiency in data entry and database management, adept problem-solving abilities, meticulous file and record maintenance, and a talent for building relationships. Dedicated team player with a keen eye for detail, possessing critical thinking and analytical skills, along with a deadline-conscious and organized approach. Proficient in various computer applications including Microsoft Office (Excel, Word, PowerPoint, Publisher, Access, Outlook) as well as internet navigation.
Overview
10
10
years of professional experience
Work History
Digital Marketing Specialist
Self Employed Services
11.2018 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
- Enhanced user experience on the company website through strategic design updates and content improvements.
Banking Specialist
US Bankcorp
01.2023 - 03.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Gate Agent
Delta Air Lines
03.2019 - 12.2022
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
Claims Associate
State Farm
10.2014 - 10.2015
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Education
Psychology -
Point University
Atlanta, GA11.2024
Associate of Arts - Liberal Arts
Monroe Community College
Rochester, NY01.2000
Diploma -
School of the Arts
Rochester, NY01.1998
Skills
- Strong Verbal/Written Communications Skills
- Data Entry
- Database Management
- Problem Solver
- Maintaining of Files and Records
- Building Relationships
- Team Player
- Attention to Detail
- Critical Thinking/Analytical skills
- Detailed Oriented
- Deadline Conscious
- Organized
- Computer Skills: Microsoft Office (Excel, Word, Power Point, Publisher, Access, Outlook), and Internet
Timeline
Banking Specialist
US Bankcorp
01.2023 - 03.2024
Gate Agent
Delta Air Lines
03.2019 - 12.2022
Digital Marketing Specialist
Self Employed Services
11.2018 - Current
Claims Associate
State Farm
10.2014 - 10.2015
Psychology -
Point University
Associate of Arts - Liberal Arts
Monroe Community College
Diploma -
School of the Arts
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