DUONG NGUYEN
HOUSTON,TX
Summary
Eloquent and empathetic professional seeking a role as an Ophthalmic Technician in an Ophthalmology practice. Expertise in testing and measuring eye functions to aid ophthalmologists in diagnosing and treating eye diseases and disorders. Possess superb problem-solving and time management abilities, along with the capacity to show compassion when interacting with patients. Strong communication skills, approachable leadership style, and extensive knowledge of methodologies instill confidence in others to efficiently complete tasks on schedule and with utmost safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Technician
Michael E. DeBakey Veterans Affairs Medical Center
06.2017 - Current
- Communicated with physicians to deliver information to patients on tests results, analyzing test images, and recommended procedures for the patients
- Performs analysis on a variety of data and providing explanations as needed
- Worked with providers from the Eye Care Line to create and improve processes by conducting studies or special projects in the clinical and administrative settings
- Following procedures to process eligibility for patients that need community care
- Examined and assisted patient service to an average of 30 patients a day with 100% customer service and zero negative complaints
- Efficient in managing appointment scheduling for patients who missed their appointment and calling patients with other concerns
- Managed multi phone messages and provided administrative support with an assigned area involving interaction with level of management and staffs
- Computer knowledge of all MS Offices, CPRS, Forum, and Heidelberg
PTA Vice President
Bradenton Preparatory Academy
02.2014 - 11.2016
- Volunteered as a PTA Vice President for two years establishing a system of accountability and working on all areas related to school events and fundraisers
- Initiated and supervised fund-raising events, which helped the school earned money to support academic and recreational activities
- Collaborated with school administrators on all school related issues
Office Manager/OMT
Dr. Richard Yee
08.2012 - 02.2014
- Oversee timely reporting of key statistics to market and division management for sales, revenues, cash, and patient flow
- Conducted thorough research on patient account statements and medical records by maintaining HIPAA compliance
- Documented data related to patients’ care, including assessment results, medications, and maintaining 100% accuracy in documentation and recordings
- Monitored performance to ensure that accurate patient, billing, and insurance information, verification and pre-authorization is obtained and maintained in patient files
- Organized scheduling for appointments and operations, scheduled follow-up appointments, scans, and other tests
Ophthalmic Medical Technician
Eye Excellence
01.2009 - 04.2012
- Under the supervision of physician, participate in patient care including history, diagnostic tests, and manifest refraction to an average of 20 patients per day
- Responsible for providing the doctor valuable information from various tests including visual fields, tear osmolality, OCTs, and external photos
- Administered medications and educated patients regarding laser vision correction procedure readiness, the surgery itself and expectations following the procedure
Education
Bachelor Science of Ophthalmic Medical Technology -
Louisiana State University Health Science Center
New Orleans, LA05.2006
Bachelor Science of Psychology -
Louisiana State University
Baton Rouge, LA05.2002
Skills
- Appointment Scheduling
- Supply Management
- Cleaning and Sanitizing
- Coordinating Drug Refills
- Clinical and Operational Judgment
- Medical Administration
- Time Management
- Multi-Tasking
- Training New Employees
- High Stress Work Environment
- Preliminary Testing
- Applanation Tonometry
- Prepping for Intravitreal Injections
- Microsoft Office
- Electronic Health Records Management
- Lensometry
- Glaucoma
- Manifest Refraction
- Scribing
- Cataracts
- Sterile Technique
- Diabetes Monitoring
- Macular Degeneration
- LASIK
- A Scans
- Fundus Camera
- IOL Master
- Keratometer
- OCTs
- Slit Lamp
- Tonometry
- Topography
- Visual Fields
References
Available upon request
Certification
Certified Ophthalmic Assistant
July 2024 - July 2027
Timeline
Health Technician
Michael E. DeBakey Veterans Affairs Medical Center
06.2017 - Current
PTA Vice President
Bradenton Preparatory Academy
02.2014 - 11.2016
Office Manager/OMT
Dr. Richard Yee
08.2012 - 02.2014
Ophthalmic Medical Technician
Eye Excellence
01.2009 - 04.2012
Bachelor Science of Psychology -
Louisiana State University
Certified Ophthalmic Assistant
July 2024 - July 2027
Bachelor Science of Ophthalmic Medical Technology -
Louisiana State University Health Science Center
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