Duong Tran
Philadelphia
Summary
Skilled team player with strong understanding of business needs and solid background in analyzing data and improving information systems. Organized and results-oriented with top-notch project management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Operations and Data Analysis Intern
Market Capital Group (MCG)
Hanoi
06.2024 - 08.2024
- Collected, cleaned, and organized large datasets from internal sources to identify customer behavior patterns and trends. Improved the accuracy and usability of the client database, which enhanced segmentation strategies and allowed the team to tailor services more effectively to client needs.
- Designed and maintained dynamic Excel-based reports and dashboards using pivot tables, conditional formatting, and advanced formulas. These tools provided clear, actionable insights for team leaders and improved transparency across customer service operations, saving hours in weekly reporting.
- Handled routine data processing and helped document internal workflows to support business continuity. Collaborated with teams across departments to assess bottlenecks and propose process improvements, contributing to measurable gains in service efficiency and internal communication.
Summer Intern
Post and Telecommunication Equipment (POSTEF)
Hanoi
05.2022 - 08.2023
- Collected and organized daily production and inventory data in Excel to create clear visual reports, helped supervisors monitor delays, tracked stock levels, and improved operational decisions; also developed automated templates using formulas, pivot tables, and macros to streamline weekly performance reporting and reduce errors.
- Collaborated with project manager to document the spare-parts ordering process, producing a detailed step-by-step guide that improved delivery timelines and minimized paperwork issues across departments.
Education
Bachelor of Science - Business Administration
Drexel University | LeBow College of Business
Philadelphia, PA05.2027
Skills
- MS Office (PowerPoint, Word, Excel)
- PowerBI
- Tableau
- Adobe Photoshop
- Stata
- R Studio
- SQL
Projects
Happy Library Project, Apec Group, Vietnam, Project Researcher and Coordinator, 09/19, 05/20, Worked with a local team to design and set up a free library for low-income families, selecting the location, planning the layout, and organizing book collections to improve access to learning., Conducted a SWOT analysis and applied the 5P framework to ensure the library met community needs and was sustainable., Managed the project timeline, secured sponsor donations, coordinated with volunteers for setup, and maintained stakeholder communication to complete the project on schedule. I’m 16, The Olympia School, Vietnam, Event Coordinator, 09/20, 05/21, Collaborated with student team members to design clear and functional backstage floor plans, ensuring smooth traffic flow and safety during live performances., Worked closely with the technical crew to coordinate sound and lighting cues, helping to align stage effects with timing and scene transitions., Planned and managed backstage props for multiple performances, creating detailed checklists and schedules to ensure all props were in place and delivered to the correct actors at the right time.
Hobbies and Interests
- Soccer
- Golf
- Baseball
- Chess
- Travelling
- Video Games
Activities
- The Accounting Society
- Drexel Finance and Investment Group
- Ascend Drexel Student Chapter
- Drexel Vietnamese Student Association
- Drexel Economic Society
- Varsity Golf Team
- Varsity Soccer Team
- Book Translator
Timeline
Operations and Data Analysis Intern
Market Capital Group (MCG)
06.2024 - 08.2024
Summer Intern
Post and Telecommunication Equipment (POSTEF)
05.2022 - 08.2023
Bachelor of Science - Business Administration
Drexel University | LeBow College of Business