eowyn lee
line cook/training corrdinator
Glendale,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Diligent line cook with solid background in culinary techniques and kitchen operations. Demonstrated ability to execute menu items with precision and maintain high standards of food safety and quality. Proven track record of effective teamwork and adaptability in fast-paced environments. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Training Coordinator + Line Cook
Texas Roadhouse
Phoenix, AZ
01.2022 - 05.2026
- Developed training materials to enhance employee knowledge and engagement.
- Supported onboarding processes for new employees, facilitating smooth transitions.
- Managed logistics for training sessions, including venues and resources preparation.
- Implemented process improvements to streamline training operations and increase efficiency.
- Managed reservation system, coordinating bookings to enhance customer experience and minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
North Canyon
Phoenix, AZ 08.2020 - 05.2024
Skills
Coaching and mentoring
Virtual training
Training material updates
Schedule management
Materials preparation
Schedule coordination
Leadership training
New hire on-boarding
Time management
Attention to detail
Customer service
Food safety knowledge
Team coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved training coordinator of the quarter for the west coast reign through effectively helping with maintaining process and procedure.
Timeline
Training Coordinator + Line Cook
Texas Roadhouse
01.2022 - 05.2026
High School Diploma -
North Canyon
08.2020 - 05.2024