Durand DiBlasi
Laplace,LA
Summary
I have several years of experience in the service and automotive industry, where I began as an entry-level employee and quickly advanced through multiple roles. Throughout my career, I’ve gained valuable hands-on experience that has strengthened my ability to deliver exceptional and efficient customer service.
I take pride in building strong relationships with customers while fostering positive and productive collaborations with team members and management. I’m known for my consistency, reliability, and enthusiasm in every task I take on. I’m deeply passionate about leadership, teamwork, and creating a positive work environment where excellence in customer service is always the standard.
Overview
2026
2026
years of professional experience
Work History
AT&T Sales
& Co Consulting
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Salesman
Matt Bowers
- Generated leads through effective communication and relationship-building techniques.
- Assisted customers in identifying their needs and recommending appropriate products.
- Maintained product knowledge to provide accurate information to clients.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Feild Inspector
Lemon Squad Used Car Inspections
- Identified and documented mechanical issues for timely resolution and repair recommendations.
- Conducted comprehensive vehicle inspections to ensure compliance with safety regulations.
- Developed checklists for thorough inspections, improving accuracy and consistency in reporting findings.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Took photos of all damaged areas to include with repair reports.
- Increased client satisfaction by offering tailored recommendations for vehicle maintenance and repair based on findings from inspections.
- Cultivated trust between clients and the company by upholding a high degree of integrity when documenting findings upon completion of each inspection.
- Safeguarded customers from purchasing unreliable vehicles by identifying signs of previous damage or unreported accidents during pre-purchase inspections.
Vehicle Inspector
One Guard
- Utilized diagnostic tools and software to assess vehicle performance and identify areas for improvement.
- Collaborated with service departments to streamline inspection processes and enhance operational efficiency.
- Facilitated successful used car transactions by providing impartial assessments of vehicles'' condition, enabling buyers to make informed purchasing decisions.
- Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
- Address reported equipment failures or violations regarding vehicle operations, investigated accidents and drafted detailed reports.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Took photos of all damaged areas to include with repair reports.
- Safeguarded customers from purchasing unreliable vehicles by identifying signs of previous damage or unreported accidents during pre-purchase inspections.
Service Advisor
Lamarque Ford/Lincoln
09.2021 - Current
- My duties as Service Advisor are as follows;
- Logistics Coordinator
- Handling All customer relations
- Analyzing and completing paperwork
- Pricing/ Parts Inventory
- Quoting/ Selling Jobs
- Scheduling appointments
- Scheduling pick up and delivery for customer appointments
- Scheduling Driver’s routes
- Scheduling Mobile Automotive service between the customer and mobile mechanic
Trainer/Server/Key manager
P.F Chang’s
07.2015 - 01.2018
- My duties as a server, trainer and key holder are as follows;
- Serving customers while ensuring that all orders are correct and delivered in a timely manner
- Training new hires
- Key holder and closer
- Recommending entrees from the menu to customers and being knowledgeable when it pertains to the ingredients in every entree
- Prepping the restaurant for the next day
Manager/Shop Foreman
MJ’s Tire and Auto Care
01.2014 - 05.2015
- My duties as a manager and shop foreman are as follows;
- Diagnosing vehicles with engine issues
- Diagnosing front-end issues
- Handling All customer relations
- Analyzing and completing paperwork
- Pricing/ Parts Inventory
- Quoting/ Selling Jobs
- Scheduling
Shop Foreman
Advance Auto Care
01.2009 - 12.2013
- My duties as an auto mechanic included:
- Maintaining shop supplies
- Scheduling appointments
- Diagnosing vehicles and handling customer relations
- Presented quotes and determined estimates
- Starting and closing paperwork
- Selling auto parts
- Pricing/ Parts inventory
Server/Manager
Café Diblasi
06.2006 - 05.2012
- My duties as a server and manager included:
- Taking guests orders
- Making sure all customers received their food in a timely manner
- Cleaning and stocking
- Opening and closing
- Managing staff
- Scheduling
Education
High School Diploma - Business, Restaurant and Hotel Management
University of New Orleans
High School Diploma - Real Estate
Donaldson Educational Service
01.2018
Skills
- Exceptional customer service skills
- Organized and efficient
- Great attention to detail
- Strong leadership skills
- Quick learner
- Able to adapt easily
- Collaborates well with other employees and managers
- Hiring, training and managing staff
- Consistent
- Reliable
- Efficient at multi-tasking
- Exercises integrity
- Open-minded
- Vehicle inspection
- Mechanical diagnostics
- Sales expertise
- Rapport and relationship building
- Analytical problem solver
- CRM software
- Salesforce
- Training and mentoring
Timeline
Service Advisor
Lamarque Ford/Lincoln
09.2021 - Current
Trainer/Server/Key manager
P.F Chang’s
07.2015 - 01.2018
Manager/Shop Foreman
MJ’s Tire and Auto Care
01.2014 - 05.2015
Shop Foreman
Advance Auto Care
01.2009 - 12.2013
Server/Manager
Café Diblasi
06.2006 - 05.2012
High School Diploma - Real Estate
Donaldson Educational Service
AT&T Sales
& Co Consulting
Salesman
Matt Bowers
Feild Inspector
Lemon Squad Used Car Inspections
Vehicle Inspector
One Guard
High School Diploma - Business, Restaurant and Hotel Management
University of New Orleans