Shannon McCune
Baton Rouge,LA
Summary
Resourceful and hardworking sales leader with over 4 years of sales experience, and exceeding customer expectations. Promotes innovative strategies to acquire customers and sell products with great networking and cold calling abilities. Excellent communicator, negotiator and multi-tasker with agile and flexible approach.
Overview
8
8
years of professional experience
Work History
Sales Consultant/Retail Sales Associate
Cox Communications
Baton Rouge, Louisiana
10.2021 - Current
- Sale Cox, Internet and related connectivity solutions through third-party retail partnerships
- Educate customers on Internet, speed, tears, reliability, and service options to match usage needs
- Identify customer pain points and recommend appropriate solutions using a consultative sales approach
- Consistently meet or exceed individual sales goals, and performance metrics
- Build trust quickly with customers by explaining Technical services and clear and easy to understand terms
- Handle objections related to pricing, contracts, and competitors
- Maintain accurate account information and follow proper sales processes and compliance standards
- Represent the Cox brand professionally while driving customer satisfaction and retention
Sales Manager
Boost Moblie
Baton Rouge, LA
11.2018 - 09.2021
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Searched store inventory system using Elevate to find requested product availability.
- Supported sales team members to drive growth and development.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Supervised and trained 20+ employees on successful selling techniques.
- Made sure monthly goals were met by all employees.
Sales Representative/Manager
Metro by T-Mobile
Baton Rouge, LA
11.2017 - 11.2018
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Assisted customers both in person and by phone, answering questions about different products.
- Diagnosed issues with cell phone performance, technical operations and specific applications.
- Educated customers about policies, contracts and payment amounts.
- Assisted customers daily by setting up wireless service.
- Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
- Monitored inventory and restocked shelves when product orders arrived.
- Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
- Called potential clients to follow up on purchase and contracts.
- Consistently hit or exceed goals placed on me by management.
Education
High School Diploma -
Vidalia High School
Vidalia, LA05.2002
Some College (No Degree) - Business
Southeastern Louisiana University
Hammond, LASome College (No Degree) - Business
University of Louisiana At Monroe
Monroe, LASome College (No Degree) - Business
Baton Rouge Community College
Baton Rouge, LASkills
- Compelling leadership skills
- Exceptional multi-tasker
- Product knowledge
- Excellent communication skills
- Rapport and relationship building
- Exceptional Customer Service Skills
- Team training
- Product and service sales
References
- Kristi Martin- Senior Account Executive at Conterra Networks; Cell #: (318) 789-2855;
- Sharon Rimes- Legal Assistant/Real Estate Closing Agent for Wayne Dowdy Attorney at Law; Cell #: (601) 248-1096
- Charlotte Stewart- Nurse Practitioner at Monticello Family Medicine; Cell#: (601) 303-3081
Timeline
Sales Consultant/Retail Sales Associate
Cox Communications
10.2021 - Current
Sales Manager
Boost Moblie
11.2018 - 09.2021
Sales Representative/Manager
Metro by T-Mobile
11.2017 - 11.2018
High School Diploma -
Vidalia High School
Some College (No Degree) - Business
Southeastern Louisiana University
Some College (No Degree) - Business
University of Louisiana At Monroe
Some College (No Degree) - Business
Baton Rouge Community College