Robert C. Thompson
Frisco,TX.
Summary
Company minded, yet self-motivated, Customer Service Executive. Dedicated to delivering high-quality service and building lasting customer relationships. Proficient in acknowledging and resolving customer issues quickly and with satisfaction and poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Top Sales Executive with 27 years of experience in insurance and Auto sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing and optimizing company sales goals.
Overview
22
22
years of professional experience
Work History
Auto Sales Consultant
Mercedes-Benz Of Plano
12.2022 - 12.2023
- Drove team revenue totals by bringing in top sales numbers.
- Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
- Facilitated smooth delivery of purchased vehicles by coordinating with detailing teams and ensuring all necessary paperwork was completed promptly.
- Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
- Exceeded sales targets by utilizing persuasive selling techniques and extensive product knowledge.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
Customer Service Manager
Insurance Services
05.2014 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Kept accurate records to document customer service actions and discussions.
Assistant General Manager
Nicks Bar and Grill
10.2016 - 10.2017
- Maximized team performance by encouraging, training and disciplining employees.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maintained facility compliant with health codes, sanitation requirements and license regulations.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Oversaw bar inventory, restocked supplies and placed orders.
- Maximized employee morale and corrected performance issues according to established standards.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Increased store sales by 33% by training bartenders and waitstaff to recommend food and drink. As well as, promoting specials.
Owner Manager
Family Benefits Group
07.2009 - 01.2014
- Operated and managed my own independent insurance agency.
- Offering health insurance, life insurance and supplemental plans to individuals, families, contractors and small business owners.
- Recruited agents and managers.
- Developed leads for agents through marketing and referrals.
- Kept Agency in Compliance.
- Changed products and approach to fit current economic and legislative environment.
- KEY ACCOMPLISHMENTS:.
- Maintained top level personal production.
- Maintained a successful agency amid adverse economical and legislative conditions.
Regional Vice President
Independent Producers Of America
06.2007 - 07.2009
- Successfully managed the North Texas Region of I.P.A., while maintaining one of the highest national averages in regional production every month.
- As well as, being one of the highest personal producing agents weekly.
- Recruited agents and managers.
- Evaluated overall/individual performance.
- Developed leads for agents through marketing and referrals.
- Well known for professionalism and organization with corporate.
- KEY ACCOMPLISHMENTS:.
- Ranked #3 in personal sales out of over 2500 agents in 2007.
- Top ranked region every year.
Owner Manager
Family Benefits Group
02.2002 - 06.2007
- Offered health insurance, life insurance and supplemental plans to individuals, families, contractors and small business owners.
- Managed and supervised other agents.
- Marketed and sold various insurance products.
- Maintained highest level of customer service and retention.
- Responsible for generating all leads and marketing.
- Recruited, Managed and Trained other independent agents.
- KEY ACCOMPLISHMENTS:.
- Top ranked producer with carriers every year.
Education
UNIVERSITY OF TEXAS
AUSTIN, TXSkills
- Established track record of exceptional sales results
- Customer Service Management
- Exceptional multi-tasker
- Passionate problem solving
- Customer support and retention
- Excellent communication skills
- Compelling leadership skills
- Recruiting and hiring
- Strong lead development skills
- Staff development/training
- Team leadership
Timeline
Auto Sales Consultant
Mercedes-Benz Of Plano
12.2022 - 12.2023
Assistant General Manager
Nicks Bar and Grill
10.2016 - 10.2017
Customer Service Manager
Insurance Services
05.2014 - 04.2022
Owner Manager
Family Benefits Group
07.2009 - 01.2014
Regional Vice President
Independent Producers Of America
06.2007 - 07.2009
Owner Manager
Family Benefits Group
02.2002 - 06.2007
UNIVERSITY OF TEXAS
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