Zachary Russell
Aubrey
Summary
Motivated Performer whose talents shine in a competitive, innovative and creative environment. Skilled in attention to details, problem solving and communication. Thrives in adapting to new challenges and being apart of something bigger.
Overview
9
9
years of professional experience
Work History
Pre-Owned Sales Consultant
Mercedes Benz Of Plano
10.2023 - Current
- Rose to the top of the sales leaderboard in month one of selling, without a book of business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed impactful client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team moral by sharing successful sales strategies and best practices in regular team meetings.
Licensed Lending Officer/Account Executive
FlexPoint Inc.
06.2020 - 09.2023
- Streamlined loan application process for faster turnaround times by implementing efficient documentation management techniques.
- Increased loan application submission to approval percentage by thoroughly reviewing and analyzing creditworthiness of applicants.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Managed pipelines of 30+ files tracking and logging status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed relationships with Independent Mortgage Brokers in order to create a partnership with our company.
- Helped develop and maintain a division of the company partnering directly with local realtors.
Sales Experience Manager
Park Place Porsche Grapevine
06.2019 - 06.2020
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and excite clients.
- Assisted walk-in traffic with identifying needs and goals to provide customized solutions.
- Applied knowledge of market and full range of vehicles to meet customer needs, expanding my customer base.
- Completed the entire buying process with each client, from greeting them all the way through a finance application and contracts.
- Maintained a Customer Satisfaction Index of >98%
- Quickly rose to a top producing SEM with no prior automotive experience.
Real Estate Investor
Self Employed
01.2019 - 06.2019
- Created a small Real Estate Company from the ground up.
- Set up relationships with other Real Estate Professionals in DFW.
- Called 200+ homeowners daily to find potential property deals.
- Drove through countless neighborhoods in DFW in search of abandoned homes.
- Placed call-to-action company signs all around the metroplex late at night.
- Compiled lists of properties that met investors needs.
- Created and implemented marketing plans to drive sales.
- Oversaw the advertising of properties for web and print media.
Licensed Lending Officer
LoanDepot.com LLC
01.2017 - 01.2019
- Worked with underwriters to fix application problems and resolve issues quickly and seamlessly.
- Tailored different types of loans pertaining to client situations.
- Advised clients on mortgage and personal loans.
- Planned and educated clients with payment schedules.
- Managed upwards of 30 loan files at a given time.
- Quick to learn: Became a Top 10% Earning Salesperson within the first quarter on the job.
Sales Associate
Nordstrom Inc
01.2015 - 01.2017
- Worked night and weekend shifts during holiday season, securing $89,203 in personal orders and sales in the month of December 2016.
- Responded to all customer inquiries thoroughly and professionally.
- Managed and resolved customer grievances in a professional and timely manner.
- Accurately logged and tracked all daily shipping and receiving orders for personal clients.
- Contributed to team success by exceeding daily team sales goals.
Education
High School Diploma - undefined
Centennial High School
Frisco, TX2015
Associate of Arts - Business Management
Collin College
Frisco, TxSkills
- Communication
- Conflict Resolution
- Cheerful Demeanor
- Customer Proposals
- Detailed Analysis
- Client Relationship Development
Timeline
Pre-Owned Sales Consultant
Mercedes Benz Of Plano
10.2023 - Current
Licensed Lending Officer/Account Executive
FlexPoint Inc.
06.2020 - 09.2023
Sales Experience Manager
Park Place Porsche Grapevine
06.2019 - 06.2020
Real Estate Investor
Self Employed
01.2019 - 06.2019
Licensed Lending Officer
LoanDepot.com LLC
01.2017 - 01.2019
Sales Associate
Nordstrom Inc
01.2015 - 01.2017
High School Diploma - undefined
Centennial High School
Associate of Arts - Business Management
Collin College
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