Tracy Brown
The Colony,TX
Summary
Diligent salesman with solid background in used car sales. Proven ability to build rapport with customers and close sales efficiently. Demonstrated expertise in negotiation and customer service. Experienced with customer relations and sales techniques. Utilizes negotiation skills to achieve successful transactions. Track record of providing excellent customer service to enhance client satisfaction.
Overview
12
12
years of professional experience
Work History
New / Used Car Sales Associate
Mercedes Benz of Plano
07.2023 - 09.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Utilized digital marketing strategies to promote available inventory online, reaching a wider audience of potential buyers.
- Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Car Salesman
Park Place Lexus Plano
12.2020 - 04.2023
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Completed registration paperwork and sales documentation.
- Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
- Answered telephone and email inquiries from potential customers.
Car Salesman
Toyota of Richardson
08.2012 - 12.2020
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Supported dealership events such as promotional campaigns or community outreach initiatives by representing the company positively.
Education
No Degree - Human Services
Lincoln University
Lincoln University, PAHigh School Diploma -
Glen Mills High School
Glen Mills, PA06.1989
Skills
Strong negotiation skills
In-depth product knowledge
Sales Presentations
Sales strategy development
Upselling and Cross Selling
Client follow-up
Effective closing techniques
Customer Service
Honest and Dependable
Time Management
Product Demonstrations
Social Media Promotion
Accomplishments
- 40 Car Club Member
- Berkshire Hathaway Top Ten Pre-Owned Sales Associate 2013 - 2019
- Floor Lead
- Exceeded Monthly Target of 18 or more
Timeline
New / Used Car Sales Associate
Mercedes Benz of Plano
07.2023 - 09.2024
Car Salesman
Park Place Lexus Plano
12.2020 - 04.2023
Car Salesman
Toyota of Richardson
08.2012 - 12.2020
No Degree - Human Services
Lincoln University
High School Diploma -
Glen Mills High School
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