Hai Le
Rowlett
Summary
Dynamic Parts Advisor at Mercedes-Benz of Plano with expertise in parts cataloging and strong communication skills. Successfully reduced repair turnaround time by ensuring timely delivery of components. Proven ability to collaborate effectively with teams and manage inventory, enhancing operational efficiency and customer satisfaction. Fast learner dedicated to problem-solving in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Mercedes-Benz of Plano
04.2021 - Current
- Assisted customers in identifying and ordering necessary parts for vehicles.
- Maintained organized inventory to streamline parts retrieval processes.
- Educated customers on product specifications and compatibility with their vehicles.
- Supported team in processing incoming shipments and updating inventory records.
- Collaborated with mechanics to ensure timely availability of required components.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Ordered parts from various distributors to fulfill demands.
Server
Pho Bac
02.2017 - 10.2020
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu knowledge and service protocols, improving team efficiency.
- Managed multiple tables simultaneously, maintaining high standards of service during peak hours.
- Recognized and resolved guest complaints swiftly, fostering a positive dining experience.
- Assisted in inventory management, tracking supplies to minimize waste and costs.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts -
Richland College
Dallas, TXSachse High Schools
Sachse, TX04-2014
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- fast learner
- Problem-Solving
- Team Collaboration
- Attention to Detail
- Strong Communication
- Time Management
Timeline
Parts Advisor
Mercedes-Benz of Plano
04.2021 - Current
Server
Pho Bac
02.2017 - 10.2020
Associate of Arts -
Richland College
Sachse High Schools
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