Kory Bosch
Herndon,VA
Summary
Dynamic Parts Advisor with a proven track record at Farrish of Fairfax, excelling in customer service and inventory management. Expert in parts cataloging and adept at fostering team collaboration, I consistently surpassed sales targets while enhancing customer satisfaction through effective communication and suggestive selling strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Advisor
Farrish of Fairfax
04.2018 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Education
High School Diploma - All
Woodson Adult High School
Fairfax, VA11.2008
Skills
- Parts cataloging
- Warehouse operations
- Warranty administration
- Technical aptitude
- Returns handling
- Parts identification
- Automotive industry
- Ordering parts
- Customer service
- Improving customer satisfaction
- Team collaboration
- Email communication
- Verbal and written communication
- Invoice processing
- Goal setting
- Inventory management
- Sales training
- Order fulfillment
- Shipping coordination
- Supply orders
- Inventory auditing
- Delivery coordination
- Suggestive selling
- Cycle counting
- Customer education
- Product demonstration
- Performance tracking
- Returns processing
- Report generation
- Parts documentation
- Returns management
- Parts recommendation
- Replacement parts identification
- Parts department organization
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Customer interaction
- Relationship building
- Payment processing
Certification
Jeep Expert Certification
Ram Expert Certification
EV Expert Certification
Mopar Power Brokers Certified
Timeline
Parts Advisor
Farrish of Fairfax
04.2018 - Current
High School Diploma - All
Woodson Adult High School