Sabrina Ozminkowski
Frisco,TX
Summary
Dynamic professional with a proven track record at Mercedes-Benz of Plano, excelling in customer service and sales optimization. Skilled in effective problem resolution and team development, I consistently enhanced customer satisfaction within all roles. Dependable and accountable, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
Mercedes-Benz of Plano
04.2023 - Current
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Managed workflow between a team of 12 technicians and 5 advisors.
- Provided daily updates for up to 50 clients.
Sales Consultant
Mercedes-Benz of Plano
04.2021 - 04.2023
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Internet sales experience.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Product Knowledge Specialist
Mercedes-Benz of Plano
08.2018 - 04.2021
- Obtained extensive product knowledge to conduct training sessions for both internal team members and external clients.
- Maintained detailed knowledge of products and services offered.
- Trained clients on all vehicle functionalities immediately after purchase and continued support following sale.
- Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
Service Desk Cashier
Mercedes-Benz of Plano
10.2017 - 08.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted service department clients with paying their invoice and arranging for the vehicle to be pulled around.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Associates of Business
Collin College
Plano, TXSkills
- Customer service expertise
- Proficient in time management
- Team development
- Effective problem resolution
- Dependable and accountable
- Goal oriented
Timeline
Assistant Service Manager
Mercedes-Benz of Plano
04.2023 - Current
Sales Consultant
Mercedes-Benz of Plano
04.2021 - 04.2023
Product Knowledge Specialist
Mercedes-Benz of Plano
08.2018 - 04.2021
Service Desk Cashier
Mercedes-Benz of Plano
10.2017 - 08.2018
No Degree - Associates of Business
Collin College
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